Area Operations Manager
TMAA Properties
02.2019 - 09.2025
Hi, I’m
Brandy Light
Area Operations Management
Indianapolis,IN
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Store Manager
Dollar General
02.2017 - 08.2022
Operations Manager
Family Dollar
06.2010 - 07.2016
Ben Davis University Highschool
High School Diploma
09.2005 - 03.2007
Work History
TMAA Properties Indianapolis, IN
Area Operations Manager
02.2019 - 09.2025
Dollar GeneralIndianapolis, IN
Store Manager
02.2017 - 08.2022
Job overview
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Family DollarIndianapolis, IN
Operations Manager
06.2010 - 07.2016
Job overview
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced operational risks while organizing data to forecast performance trends.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Overview
15
years of professional experience
1
year of post-secondary education
Education
Ben Davis University HighschoolBrownsburg, IN
High School Diploma
09.2005 - 03.2007
University Overview
- Honoree of GPA 3.5
- Relevant Coursework: Information Technology & Business Foundations
- Research Projects
Skills
Performance analysis
Operational efficiency
Asset management
Shrink control
Inventory monitoring
Key performance indicators
P&L Variance Analysis
Facilitating weekly Metrics Meetings
Operational controls development
- Supervisory role background
- Compliance management
- Strategic planning
- Team management
- Employee development
- Creating Dynamic communication procedures to drive profitable sales, team performances and excellant inventory control
Summary
Hands-on Operations Manager with an optimistic attitude. the best in terms of performance and customer satisfaction. Proficient with operational reviews and leading management teams. Knowledge of budgeting, succession planning and performance management. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Empowering future leaders and raisimg the bar of excellence with percision and accountability.
Availability
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