BRANDY LOPES
Providence,RI
Summary
Dynamic leader with a proven track record at Cafua Management, enhancing operational efficiency and customer satisfaction across multiple units. Skilled in Operations Management and Team Leadership, I drove significant sales growth and optimized resource allocation, achieving notable profit increases. Expert in conducting operational audits and coordinating marketing efforts to boost engagement and revenue.
Overview
8
8
years of professional experience
Work History
Multi-Unit General Manager
Cafua Management
2016.05 - Current
- Established operational benchmarks for each unit location, driving consistency in service quality and customer satisfaction.
- Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location.
- Reduced expenses and increased profits by optimizing resource allocation across multiple units.
- Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.
- Conducted regular audits of operational processes to identify areas for improvement or potential compliance risks.
- Coordinated marketing efforts across units to drive customer engagement and increase sales revenue.
Education
Accounting -
Fall River Gateway To College @ Bcc
Fall River, MA05.2006
Skills
- Training and mentoring
- Operations Management
- Sales Growth
- Staff Development
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Team Leadership
- Decision-Making
- Problem Resolution
- Work Planning and Prioritization
- Managing Operations and Efficiency
- Documentation And Reporting
Timeline
Multi-Unit General Manager
Cafua Management
2016.05 - Current
Accounting -
Fall River Gateway To College @ Bcc
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