Brandy Lucero

• Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
• Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
• Received new inventory and rotated stock by dates to keep items fresh and usable.
• Updated food displays, cases and other customer-facing areas to increase sales of special items.
• I was team lead and responsible for managing department when manager was not available.

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• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.

• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Presented food and beverages to guests at tables.

• Served as lead cook, guiding and assisting training of less experienced cooks.
• Cleaned and sanitized work stations and equipment, complying with regulatory procedures.
• Assessed inventory levels and placed orders to replenish goods before supplies depleted.

• Established accounts for new customers and updated existing accounts with current demographic and order information.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

• Supported bathing, dressing and personal care needs.
• Maintained clean and well-organized environment for client happiness and safety.
• Assisted with meal planning to meet nutritional plans.

• Set up and activated customer accounts.
• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Answered inbound calls, chats and emails to facilitate customer service.

• Provided supervision and in-house activities to support program participants.