Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandy Mobley

St Louis,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Referral Coordinator

SSM Health
03.2020 - Current
  • Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
  • Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
  • Processed referral requests from doctors and other health care professionals.
  • Participated in referral pilot project regarding quality improvement projects aimed at optimizing efficiency within the Referral Coordinator department.

Outpatient Medical Scheduler

SSM Health
05.2016 - 03.2020
  • Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Followed up with patients to reschedule missed appointments.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.


Credit Card Specialist II

Macys Credit And Customer Service
11.2006 - 03.2016
  • Served as an expert resource for colleagues seeking guidance on complex credit card issues or escalations, fostering a collaborative team environment.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Reduced fraudulent transactions by implementing advanced monitoring systems and timely alerts to customers.
  • Investigated and resolved customer disputes related to credit decisions.

Education

High School Diploma -

North Technical High School
Florissant, MO
05.2002

Skills

  • Employee Training Program
  • Insurance Verification
  • Medical Terminology
  • Pre-authorizations
  • Multi-line phone proficiency
  • Healthcare Systems Understanding
  • Critical Thinking

Timeline

Referral Coordinator

SSM Health
03.2020 - Current

Outpatient Medical Scheduler

SSM Health
05.2016 - 03.2020

Credit Card Specialist II

Macys Credit And Customer Service
11.2006 - 03.2016

High School Diploma -

North Technical High School

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Brandy Mobley