Open To Work
BRANDY MONROY
Department Of Economic Security
Florence,AZ
Work Preference
Job Search Status:
Open to work
Work Type
Full TimePart TimeContract WorkGig Work
Location Preference
RemoteHybrid
19
years of professional experience
Led initiatives to embrace new challenges and drive personal growth. Cultivated a strong work ethic and adaptability, fostering exceptional relationships with team members and clients. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resource Analyst position. Ready to help team achieve company goals. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Benefits and Eligibility Specialist
4 Months- Fast-paced office environment, assisting clients in-person and/or by telephone
- Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
- While talking to the individuals and families in person, you will complete the application process and interview process by entering data on a computer and accessing multiple screens.
- Adhere to agency standards in a high-volume field office, measured by metrics, attendance, service levels, accuracy, and timeliness.
- Retrieval, sorting and distribution of incoming official detainee correspondence (from attorneys, courts, requests to speak with officers, litigation, etc.)
Medical Records and Health Information Technician
11 Months- Prepare, update, and maintain medical records for each patient ensuring accuracy of information.
- Administered appointment scheduling system for patients and clinical staff to enhance operational efficiency.
- Monitored compliance with scheduled patient appointments and issued timely reminder notices to IHSC staff prior to each appointment.
- Organized and filed laboratory, radiology, and other reports in designated sections of the electronic medical record within specified timelines.
- Ensured compliance with IHSC policies, procedures, directives, operational memoranda, and accreditation standards as mandated by ICE/IHSC.
Administrative Clerk
5 Months- Deliver detainee mail back and forth from Florence and Eloy to Phoenix.
- Deliver various detention documents to Phoenix Field Office daily.
- Pickup/Delivery of detainee travel documents from various consulates located in Tucson and Nogales, AZ
- Clerical duties include working with consulates on a daily basis with issuance of travel documents, retrieval and distribution of conviction documents from city, county, state and federal courts.
- Facilitation of transportation of detainees for asylum interviews to include preparation and distribution of travel manifests.
Service Crew Member
1 Year 1 Month- Executed opening, closing, and shift change tasks in strict adherence to company guidelines.
- Executed order verification and efficiently bagged items for streamlined transport.
- Achieved productivity goals through diligent effort, additional task management, and team support.
- Facilitated cross-training of new employees by outlining rules, procedures, and job responsibilities.
- Streamlined task prioritization and execution during each shift to enhance store operations.
Customer Service Associate
1 Month- Completed opening, closing and shift change tasks by following company guidelines.
- Verified orders and bagged items for easy transport.
- Continuously met productivity goals by working hard, taking on extra tasks and supporting team needs.
- Cross-trained new employees by explaining rules, procedures and job responsibilities.
- Prioritized and completed tasks throughout every shift to support store operations.
Jury Clerk
9 Months- Followed policies and procedures to meet or exceed established performance requirements.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Supported office clerical functions using word processing and other software, email and office machines.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered multi-line telephone systems and routed calls to appropriate personnel.
- Processed accounts payable and accounts receivable updates to maintain current financial records.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Recreation Leader
3 Months- Assisted with smooth and efficient transitions between arrival, room periods, activities, field trips, snacks and departures.
- Planned, organized, facilitated and promoted diverse recreational programs.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Administered first aid and notified emergency medical personnel. Managed daily operations of recreational facilities.
Member Service Representative
2 Years 3 Months- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Answered member questions about products and services. Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Processed cash and check deposits every day.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction resolving items to residents, meeting therapeutic diets.
Direct Care Worker
7 Months- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted with client personal care needs to foster independence and well-being.
- Followed care plan and directions to administer medications. Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Improved resident and staff engagement through group activities.
Dietary Aide
6 Months- Served specific meals to patients with special dietary needs. Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
- Treated patients and team members with dignity and respect. Served food and beverage items to residents, meeting therapeutic diets.
- Followed dietary procedures in accordance with established policies. Set up trays and food service carts to deliver food to residents.
- Adhered to administrative departmental policies and procedures regarding safety, health and confidentiality.
- Analyzed clinical and dietary histories to determine patients' nutritional needs and design effective dietary intervention strategies.
Life Skills Coordinator
8 Years 1 Month- Promoted development of positive social skills by modeling appropriate behavior.
- Documented participation in classroom and individual instruction.
- Delivered positive reinforcement to adult learners to overcome obstacles and become more confident.
- Supervised developmentally delayed adults in usage of assistive technologies within the classroom environment to help them maximize benefits from such environments.
- Researched and analyzed community needs to determine program directions and goals.
- Directed activities of professional and technical staff members and volunteer
Education
- Business Administration
- Completed General Courses
- English 101, Writing 101, Math 100
- Criminal Justice course
- CIS 120 survey of computer Information systems
- ACC 100 Fundamentals of Accounting
- BUS 100 Intro to Business
- BUS 101 Business Mathematics
Skills
Database entry
Time Management
Microsoft Office
Organization
Awards
FY2025 Department of Homeland Security(DHS)Cybersecurity Awareness Training(CSAT), ITS-Integrity Awareness Program, DHS Mandatory:Records Management for Everyone, DHS Mandatory- Privacy at DHS: Protecting Personal Information, Department Of Homeland Security Insider Threat Training, Cybersecurity Awareness Training (CSAT) FY24 v20240502, Cultural Diversity. Relias, Safeguarding Customer Information-Gramm-Leach-Bliley, Professional Ethics for Social Workers. Relias, Communication Skills and Conflict Management for Paraprofessionals., Relias Service Strategies. Cuna, Sales Strategies Referral Program. Cuna
Interests
Human Resources
Accounting and payroll
Timeline
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