Brandy Moseley
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bank Account Specialist
Discover
Chicago, IL
09.2024 - Current
- Conducted financial analysis and provided advice to clients on investments.
- Developed and maintained customer accounts by accurately recording customer information.
- Analyzed financial data to identify discrepancies in account balances and ensure accuracy of records.
- Researched and resolved customer inquiries regarding billing issues or payment disputes.
- Collaborated with other departments to resolve problems related to customer accounts.
- Reviewed financial status and evaluated discrepancies by assessing account information and activities.
- Processed payments for customers, including CDs, internal transfers, official checks, and ACH payments.
Home Health Aide
Adduss Healthcare
Chicago, IL
09.2023 - 09.2024
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean-living environment for the client's safety.
- Recorded daily notes about client conditions, treatments provided, and progress made.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Improved patient outlook and daily living through compassionate care.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Telephone Interviewer
NORC at the University of Chicago
Chicago, IL
06.2022 - 08.2023
- Conducted in-depth telephone interviews with potential survey participants, ensuring that all questions were answered accurately and completely.
- Maintained a professional attitude while conducting surveys in accordance with company policies and procedures.
- Utilized effective questioning techniques to ensure accuracy of responses and maximize response rate.
- Recorded data from completed surveys into an electronic database for further analysis.
- Encouraged customers who had difficulty understanding questions to provide accurate responses.
- Achieved customer satisfactions ratings.
Stretch Therapist
Massage Envy Spa
Chicago, IL
01.2022 - 08.2023
- Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
- Maintained accurate records of clinical activity in accordance with HIPAA guidelines.
- Educated clients on evidence-based treatments to enhance their understanding of the therapeutic process.
- Monitored client's progress throughout the course of therapy by tracking goals set in treatment plan.
Vista Organizer
Equal Justice Works
Chicago, IL
03.2018 - 02.2019
- Developed and implemented organizational systems to streamline workflow processes.
- Created and managed filing systems for easy access to records and documents.
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
- Coordinated meetings, conferences, travel arrangements, and other special events.
- Scheduled appointments and maintained calendars for multiple staff members.
- Identified areas of improvement in existing organizational structures.
- Assisted in preparing reports by gathering data from various sources.
- Conducted research on topics related to organizational development initiatives.
- Tracked progress of projects using project management software.
- Generated monthly reports on progress made towards meeting organizational objectives.
- Submitted reports to and reviewed reports with supervisor.
- Documented key information from each service visit into detailed reports.
- Followed standard infection control protocols to avoid illness or contamination.
Education
Certification - Clinical Massage Therapy
The Soma Institute
Chicago, IL04-2022
GED -
Mid-State Tech
Wisconsin Adams, WI05-2003
Some College (No Degree) - Business Essentials
DeVry University
Naperville, ILSkills
- Terms negotiation
- Billing issue resolution
- Customer Engagement
- Territory Growth
- Reporting skill
- Account investigations
- Recordkeeping abilities
- Customer relationship development
- Microsoft Office proficiency
- Account Administration
- Issue investigations
- Account updating
- Client Engagement
Accomplishments
- Three awards from The Alliance of the Southeast for my leadership skills, building organizing skills, and a power award.
Certification
- HIPPAA
References
References available upon request.
Timeline
Bank Account Specialist
Discover
09.2024 - Current
Home Health Aide
Adduss Healthcare
09.2023 - 09.2024
Telephone Interviewer
NORC at the University of Chicago
06.2022 - 08.2023
Stretch Therapist
Massage Envy Spa
01.2022 - 08.2023
Vista Organizer
Equal Justice Works
03.2018 - 02.2019
Certification - Clinical Massage Therapy
The Soma Institute
GED -
Mid-State Tech
Some College (No Degree) - Business Essentials
DeVry University