Jerry Sullins

• Reviewed Deceased Accounts for proper coding and to ascertain types of outstanding collateral and share accounts.
• Interview family members to determine if Estate Representative had been appointed and if decedent had Will, Trust or if Estate had initiated any Probate Procedures.
• Advise family of their options concerning collateral on deceased accounts.
• File Probate Claims and research estates for property ownership.
• Negotiate Settlement Offers with Attorneys, Estate Representatives, and appropriate family members.
• Assign collateral for repossession with appropriate recovery company.
• Assisted in writing Deceased Account Procedures and made recommendations for needed changes.
• Updated and maintained Excel spread sheets for Probate filing dates and tracking of collateral that had been assigned for repossession.
• Reviewed account activity to assess financial status and evaluate discrepancies
• Completed routine and complex account updates to resolve problems
• Reconciled customer accounts and identified discrepancies for further investigation
• Adhered to standards of quality and service as well as all compliance requirements

• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Contacted customers to discuss payment schedules and set up or immediately process payments.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Achieved performance goals on consistent basis.
• Negotiated with account holders to devise repayment plans and minimize collections receivables.

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• Evaluated, researched and resolved discrepancies.
• Updated customer Account information, location of collateral and account warning codes.
• Performed Skip tracing to locate collateral and account contacts.
• Reached out to and handled inbound calls of approximately 96 account holders daily.

• Contacted Utility customers regarding damages to utility lines while digging.
• Optimized case management with establishment of best practices.
• Negotiated settlements on damage claims using established guidelines.
• Educated Utility customers on their responsibility of avoiding damages to utility lines while digging, excavating and avoidance of damage of overhead lines when moving vehicles with tall loads.

• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Contacted equipment rental customers regarding invoices amounts due and addressed any concerns.
• Negotiated adjusted invoice amounts when with customers after addressing their concerns with sales personnel and Branch managers.
• Worked aging reports with 180 day past due invoices to clear balances or secure Branch adjustments.