Chyanne Bailey

• Provide cross-functional leadership and represent voice of the customers at all levels of the organization to raise our level of overall performance.
• Openly communication with peers, internal customers, management, operations, and learning & development staff to promote customer service needs and departmental standards and goals.
• Validate work product reviews and necessary checks and balances are in place across the customer experience and identify improvement opportunities.
• Set priorities, track activity, manage workflow, identify opportunities and help allocate resources to meet customers deadlines and build strong business relationships.
• Develop teams’ ability to effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs.
• Maintain regular contact with customers to process orders, answer questions on and guide customers through product choices and options, provide information on pricing, status of order, address any quality or service concerns, handle complaints or technical questions, and ensure order is completed and shipped on time.

• Responsible for solving internal and external customer account matters, including but limited to pricing issues, credit and rebills.

• Managed part of ordering processes throughout all stages of quoting, fulfillment and delivery. Also, the engineering part number verification and sourcing activities

• Managed and maintained customer account documentation critical to current and future customer transaction

• Coordinated all logistics activities associated with expedited fulfillment of critical part needs, parts pricing, obsolescence and regulatory requirements

• Managed accurate and competitive quoting process my customer accounts ensuring achievable business commitments

• Managed and communicated to leadership customer account data critical to business decisions based on profitability and opportunities.
• Coordinated daily logistics by analyzing route activity, customers needs and delivery efficiency, eliminating wait times as much as possible.
• Responsible for weekly revenue closeout efforts resulting in recognition of any additional customer cost incurred and proper driver payouts; ensuring accuracy billing and employee payment.
• Led internal chargeback resolution activity by identifying accounting variances across customer accounts and determining proper credit and rebill actions.
• Maintain and ensured accurate order processes, relying on internal standards.