Brandy O
Columbia City,In
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
McDonald's
11.2019 - Current
- Increase restaurant profits by controlling all operational expenditures
- Attended seminars to sharpen restaurants management skills and promote continued business success
- Enforced restaurants policies and business initiatives
- Managed restaurant personnel ensuring adequate staffing levels while limiting overtime
- Respond promptly and efficiently to customer inquiries
- Direct employees and delegate administrative tasks
- Institute and follow advanced cash handling policies and procedures
PRODUCTION ASSEMBLER/TEAM LEADER
01.2017 - 11.2019
- Assembles components by examining connections for correct fit; fastening parts and subassemblies
- Keeps equipment operational by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs
- Maintains safe and clean working environment by complying with procedures, rules, and regulations
- Contributes to team effort by accomplishing related results as needed
- Identify any defective items and handle them according to established procedures
- Give directions to team and position team in order to meet goals
GENERAL MANAGER
MOE'S
08.2014 - 01.2017
- Led team in preparing and serving food
- Provided fast, friendly, and accurate service to guests
- Monitored actions of staff and customers to ensure that health and safety standards and regulations are obeyed
- Instructed staff on cleaning of kitchen and dining areas to maintain sanitation standards, and keep appropriate records
- Resolved customer complaints about food quality or service
- Run day to day operations
Education
BBA - Project Management
Colorado Technical University
Colorado Springs, CO11.2023
Associates of science - Project Management
Colorado Technical University
Colorado Springs, CO11.2022
Skills
- Organized
- Focus and Follow-Through
- Proficient in training/developing
- Self-Motivated
- Efficient in all Microsoft programs
- Problem Solver
- Communications
- Recruiting
- Adaptable
- Execute Business Plans
- Leading Effective Teams
Certification
- Serve Safe Proctor
Timeline
General Manager
McDonald's
11.2019 - Current
PRODUCTION ASSEMBLER/TEAM LEADER
01.2017 - 11.2019
GENERAL MANAGER
MOE'S
08.2014 - 01.2017
BBA - Project Management
Colorado Technical University
Associates of science - Project Management
Colorado Technical University
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