Savannah Urban
North Aurora
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Team-oriented individual with a strong work ethic and advanced problem-solving abilities. Working with people at all levels is highly effective and comfortable for me. Service-oriented General Manager committed to providing positive customer experiences in order to encourage loyalty and repeat business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Sonic Drive-In
08.2017 - Current
- Increased revenue streams by lowering costs, managing schedules, and conducting variance and risk analysis to identify and correct problems.
- Processed payroll for over 35 employees as part of sound human resources and financial management strategies.
- Improved operational success by hiring the right people, providing excellent training, adhering to food safety and sanitation regulations, and providing prompt customer service.
- Maintained project quality with a hands-on management style.
- Purchased all supplies and kept track of the equipment and food inventory worth $10,000.
- Used Microsoft Excel to reconcile daily sales transactions in order to balance and log day-to-day finances.
- Supervising the cleaning and maintenance of all equipment and facilities, as well as ensuring compliance with all health and safety regulations.
- Organized budgets, oversaw P&Ls, and consistently met margin targets to stay on track with growth plans.
- Investigate and resolve complaints about food quality and service.
- Surpassed the regional annual sales goal by 25%.
Education
Associate of Arts - Business Administration
Waubonsee Community College
Sugar Grove, IL12.2025
Skills
- Operations management
- Deadline-oriented
- Consistently meet goals
- Efficient multi-tasker
- Customer service-oriented
- Organized
- Effective leader
- Relationship building
- Employee scheduling
- Inventory management
- Food preparation and safety
- Budgeting
Certification
- ServSafe
- Assistant Manager Leadership Certification
Timeline
General Manager
Sonic Drive-In
08.2017 - Current
Associate of Arts - Business Administration
Waubonsee Community College