Brandy Ontiveros
Sandy,UT
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Head House Cleaner
Nameastay Cleaning
Tooele, UT
01.2016 - 08.2025
- Organized team schedules efficiently, ensuring appropriate coverage during peak hours and optimal use of resources.
- Resolved customer complaints or concerns quickly and professionally, preserving positive relationships with clients.
- Managed inventory of supplies effectively, preventing shortages while controlling costs through strategic purchasing decisions.
- Consistently exceeded client expectations through diligent work ethic and dedication to providing top-notch service.
- Developed customized cleaning plans for clients with specific requirements or preferences.
- Trained new staff members on proper cleaning techniques, ensuring consistent quality across all projects.
- Adhered to professional house cleaning checklist.
- Fostered a positive work environment among team members, leading to increased morale and productivity.
- Conducted regular inspections of cleaned properties to maintain high standards and address any issues promptly.
Order Puller
Cookie Tree Factory
West Valley City, UT
06.2023 - 02.2024
- Pulled orders accurately using RF gun for inventory management
- Stocked shelves and maintained a clean environment for optimal customer experience
- Assisted customers with inquiries and provided excellent customer service
- Collaborated with team members to ensure efficient order fulfillment
- Utilized basic computer skills to input and track orders
Warehouse Manager
UPS
Salt Lake City, UT
05.2014 - 09.2023
- Managed a team of 20 employees to increase crew efficiency
- Provided exceptional customer service and trained new team members monthly
- Maintained a clean and safe work environment to reduce complaints and increase crew satisfaction
- Pulled orders accurately and efficiently
- Operated as a cashier with accuracy and excellent customer service skills
- Continually updated a leadership resume and honed skills by participating in various management trainings
Manager
McDonald's
Salt Lake City, UT
07.2010 - 10.2015
- Offered strong customer service skills, keeping customers satisfied
- Provided customer service and was involved in training 5 new team members each month
- Managed the work of 15 employees
- Open and closed store
- WW
- Served all in-line customers in a timely manner
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
Assistant Manager
Burger King
Midvale, UT
04.2007 - 03.2010
- Managed a team of 15+ employees in daily operations
- Utilized POS system for transactions and inventory management
- Oversaw and ensured excellent customer service standards were met
- Conducted training sessions and interviews for new hires
- Handled payroll tasks and managed bank deposits
- Implemented safety protocols to maintain a clean and safe work environment
Education
Associate of Science - Business
Salt Lake Community College
Salt Lake City, UTCulinary Arts - undefined
Davis Technology
Salt Lake City, UT08.2025
Skills
- Customer service
- Communication skills
- Leadership
- Restaurant management
- Food service
- Time management
- Management
- Supervising experience
- Guest services
- Restaurant experience
- Computer literacy
- Microsoft word
- Physical examinations
- Microsoft excel
- Strong organizational skills
- Reliability and punctuality
- Energy and stamina
- Deep cleaning expertise
- Staff training and development
- Health and safety compliance
- Stress tolerance
- Work prioritization
- Professional appearance
- Task delegation
- Cross-cultural sensitivity
- Proper chemical handling
- Efficient time management
- Teamwork
- Cleaning and organizing
- Multitasking and organization
- Customer service-focused
- Vacuuming and sweeping
- Mopping and sweeping
- Cleaning bathrooms
- Detail-oriented
- Excellent oral and written communication
- Residential cleaning
- Cleaning techniques
- Restroom detailing
- Inventory control
- Ordering cleaning supplies
- Problem-solving
- Teamwork and collaboration
- Multitasking and prioritizing
Timeline
Order Puller
Cookie Tree Factory
06.2023 - 02.2024
Head House Cleaner
Nameastay Cleaning
01.2016 - 08.2025
Warehouse Manager
UPS
05.2014 - 09.2023
Manager
McDonald's
07.2010 - 10.2015
Assistant Manager
Burger King
04.2007 - 03.2010
Culinary Arts - undefined
Davis Technology
Associate of Science - Business
Salt Lake Community College