BRANDY PARKER
Clarkesville,USA
Summary
Dedicated and compassionate professional currently a team member with Member Services at HEMC. With over 17 years of experience in customer/patient services, education, and office support. Proven ability to manage sensitive information, streamline operations, and foster positive environments across professional organizations. Strong organizational, communication, and multitasking skills with a commitment to accuracy, confidentiality, and service excellence. Equally effective working independently or as a collaborative team member.
Overview
21
21
years of professional experience
Work History
Member Service Representative
Habersham Electric Membership Co.
Clarkesville, GA
03.2026 - Current
- Provide prompt, efficient and courteous customer service to cooperative members, visitors, employees and the general public. Greets members in person or by phone to respond to requests for information and provide assistance with Habersham EMC and Trailwave products and services. Assists members with billing questions, complaints, and issues with their accounts. Create new accounts, additional accounts, services orders, and any ancillary services offered by Habersham EMC.
Pre-Kindergarten Teacher
Torch Christian Academy
Demorest, GA
07.2023 - 02.2026
- Design and deliver engaging, developmentally appropriate lesson plans that support diverse learning styles and foster academic growth.
- Cultivate a positive, inclusive classroom environment through clear routines, social-emotional learning, and consistent behavior management.
- Build strong family partnerships through regular communication via newsletters, emails, conferences, and digital platforms.
Switchboard Operator / Patient Support Services
Northside Hospital
Gainesville, GA
03.2005 - 07.2022
- Served seven years as the switchboard operator for large multi specialty healthcare facility. Managed high-volume incoming patient calls, paged providers, and coordinate critical information between patients, clinical staff, and various departments.
- Monitored and initiated emergency overhead paging for specific hospital codes (e.g., cardiac arrest, fire, or trauma alerts) per facility protocol.
- Ensured accuracy and completeness of patient charts, including demographics, insurance, and medical history.
- Utilized Epic and other EHR systems for data entry, record retrieval, scanning, and indexing.
- Verified insurance coverage and obtained authorizations for medical procedures.
- Supported clinical teams by quickly retrieving critical patient information for appointments and surgeries.
- Collaborated with billing and clinical staff to ensure proper documentation and coding accuracy.
- Handled high-volume phone calls, scheduled appointments, and coordinated patient flow across departments.
- Maintained organized filing systems and managed record requests from patients, providers, and legal entities. with high accuracy.
Education
Associate of Applied Science - Cosmetology
North Georgia Technical College
Clarkesville, GASkills
- Current HEMC Member Services team member
- Multi-Line Phone Systems
- Experienced Switchboard operator
- Administrative Support & Office Management
- Electronic Medical Records (Epic, EHR)
- HIPAA Compliance & Patient Confidentiality
- Data Entry & Medical Transcription
- Insurance Verification & Authorization
- Medical Terminology & Anatomy Knowledge
- Patient Scheduling & Order Entry
- Microsoft Office (Word, Outlook)
- Classroom Management & Lesson Planning
- Parent Communication & Engagement
- Social-Emotional Learning (SEL)
- Analysis & Problem-Solving
KEY STRENGTHS
- Detail-Oriented | Organized | Reliable | Compassionate
- Strong Written & Verbal Communication
- Adaptable Across Healthcare & Education
- Committed to Lifelong Learning & Professional Growth
Timeline
Member Service Representative
Habersham Electric Membership Co.
03.2026 - Current
Pre-Kindergarten Teacher
Torch Christian Academy
07.2023 - 02.2026
Switchboard Operator / Patient Support Services
Northside Hospital
03.2005 - 07.2022
Associate of Applied Science - Cosmetology
North Georgia Technical College