Brandy Patterson
Potosi,MO
Summary
Retail and customer service professional known for accurate cash handling, merchandising execution, inventory upkeep, and dependable store support. Background includes leadership roles, shift coordination, account support, and inbound call handling, with a focus on organization and follow-through. Works well independently while keeping operations efficient and customers supported.
Overview
21
21
years of professional experience
Work History
Merchandiser
Driveline Retail Merchandising
05.2026 - Current
- Executed product resets, displays, stocking, and merchandising projects, ensuring alignment with company and client standards
- Diagnosed merchandising issues and implemented effective solutions to enhance in-store presentation
- Perform retail merchandising services at assigned store locations while working independently
- Communicate professionally with store personnel and company representatives
- Follow detailed instructions and manage time effectively to meet project deadlines
- Maintain accurate records and report completed work, inventory information, and project updates
- Coordinated multiple assignments while traveling between designated locations, maintaining schedule adherence
- Represent the company professionally while working with retail partners
Sales Associate
Smokers Friendly Smoke Shop
05.2026 - Current
- Delivered friendly, knowledgeable customer service in fast-paced retail environment, enhancing customer satisfaction
- Guided customers in product selection and addressed inquiries about merchandise, improving shopping experience
- Process cash, debit, and other customer transactions accurately
- Ensured accurate cash handling and supported daily store operations, contributing to overall store efficiency
- Maintained well-stocked shelves to enhance the shopping experience, organize, and maintain merchandise and displays
- Monitor inventory and help keep the sales floor clean, organized, and well stocked
- Follow company policies and applicable age-verification and sales procedures
- Work independently while maintaining a professional and welcoming customer experience
Key Holder
Dollar General
10.2025 - 05.2026
- Opened and closed the store independently while following security and operational procedures
- Provided friendly, efficient customer service while handling transactions and resolving customer concerns
- Coordinated shifts by organizing team schedules and assigning tasks, contributing to seamless store operations
- Supported management with team direction and daily operational tasks
- Supported daily store operations through cash handling, stocking, recovery, and organization to ensure efficient functioning
- Maintained accurate cash drawers and facilitated end-of-day procedures to uphold financial integrity
Store Manager
Dollar Tree
10.2021 - 10.2025
- Managed daily store operations, overseeing staffing, scheduling, inventory, merchandising, and customer service to ensure smooth operations
- Led and trained team members, fostering a collaborative environment that enhanced performance and elevated customer satisfaction
- Resolved customer concerns and escalations professionally and efficiently
- Handled high-volume cash transactions and maintained accurate financial and operational records
- Selected to travel to multiple locations to assist with improving store performance, organization, and merchandising
- Maintained compliance with company policies, procedures, and operational standards
- Coordinated daily priorities, ensuring timely and accurate completion of tasks to meet operational goals
- Worked independently while managing multiple competing priorities in a high-volume retail environment
- Advanced from cashier to assistant manager through demonstrated leadership skills Assistant Manager Merchandise Manager Store Manager
Customer Service Representative
Accent Marketing
03.2007 - 08.2007
- Handled inbound calls regarding mobile phone service, billing questions, and account support
- Assisted customers with plan options, service updates, and account changes
- Resolved billing issues, ensuring customer understanding of charges
- Processed customer payments with high accuracy, minimizing errors
- Maintained professional, positive customer experience during peak call volumes
Customer Service Representative
Chrysler Financial
11.2005 - 10.2006
- Responded to customer inquiries regarding automobile loan accounts
- Clarified loan terms, contracts, and payment options for customer understanding
- Addressed customer inquiries on accounts and payment issues to enhance satisfaction
- Processed loan payments and updated accounts to ensure accurate financial records
- Completed data entry processes and ensured customer records were up to date
- Maintained customer confidentiality while assisting with account inquiries
Education
Associate of Applied Science - Office Systems And Technologies
Jefferson College
Hillsboro, MO05-2004
Skills
- Merchandising
- Product Placement
- Retail Sales
- Inventory Management
- Inventory Tracking
- Retail Customer Engagement
- Sales Transactions
- Inbound Call Handling
- Billing & Payment Processing
- Retail Operations
- Conflict Resolution
- Problem Solving
- Time Management
- Multitasking
- Team Coordination
- Independent Work
- Communication skills
Timeline
Merchandiser
Driveline Retail Merchandising
05.2026 - Current
Sales Associate
Smokers Friendly Smoke Shop
05.2026 - Current
Key Holder
Dollar General
10.2025 - 05.2026
Store Manager
Dollar Tree
10.2021 - 10.2025
Customer Service Representative
Accent Marketing
03.2007 - 08.2007
Customer Service Representative
Chrysler Financial
11.2005 - 10.2006
Associate of Applied Science - Office Systems And Technologies
Jefferson College