Brandy Pham
Denton,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
CSR II
Sally Beauty Holdings LLC
03.2020 - Current
- Maintain a professional and polite demeanor while handling difficult situations
- Perform routine customer service calls
- Research accounts
- Notate all calls with proper documentation
- Assist customers with their orders, post and pre orders
- Processing refunds and replacement orders for customers
- Responding to customer emails, chats and social media inquiries
- Take escalated calls to de escalate the customer and create a resolution that is satisfactory.
Customer Love Team
Buildasign
06.2018 - 05.2019
- Maintain a professional and polite demeanor while handling difficult situations
- Perform routine customer service calls
- Research accounts
- Notate all calls with proper documentation
- Assist customers with their orders, post and pre orders
- Assist customer with their pre and post orders
- Take orders over the phone and de-escalating difficult situations
- Skilled in using multiple programs with dual screens.
Customer Care Agent
Legalzoom
06.2017 - 04.2018
- Maintain a professional and polite demeanor while handling difficult situations
- Perform routine customer service calls
- Research accounts
- Notate all calls with proper documentation
- Assist customers with their orders, post and pre orders
- Assist customer with their pre and post orders
- Take orders over the phone and de-escalating difficult situations
- Skilled in using multiple programs with dual screens.
Education
High School Diploma -
McCallum High School
Austin, TX05.2007
Skills
- Thinking outside the box
- A strong work ethic
- Customer Service
- Problem-solving abilities
- Conflict Resolution
- Documentation
- De-Escalation Techniques
Timeline
CSR II
Sally Beauty Holdings LLC
03.2020 - Current
Customer Love Team
Buildasign
06.2018 - 05.2019
Customer Care Agent
Legalzoom
06.2017 - 04.2018
High School Diploma -
McCallum High School
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