Jennifer Hollister
Dubuque,Iowa
Summary
Passionate and understanding of the impact of trauma on individuals and looking to grow my commitment to providing support that is sensitive and empowering, as those had shown me throughout my experience as a DMV survivor. It is through those experiences that fuel my passion to help others by seeking the opportunities to learn, grow and give back. I am adept at resolving complaints and enhancing relationships. Skilled in critical thinking and conflict resolution, I excel in high-pressure environments, ensuring and fostering loyalty through effective non judgemental communication and problem-solving.
Overview
21
21
years of professional experience
Work History
CSR II
Hirschbach Motor Lines Inc.
07.2022 - Current
- Acts as the primary point of contact for customers, ensuring smooth communication and efficient order processing
- Coordinates with internal planning teams and external shippers and receivers to provide timely an accurate delivery of goods.
- Maintains high attention to detail in an fast paced, high stress environment while resolving issues and building strong customer relationships.
- Investigating and resolving customer complaints, delivery delays and other service related problems by working with other departments to find solutions.
- Collaborating with dispatchers, drivers and planners to ensure efficient and timely delivery of shipments.
- Maintaining accurate records and generating reports to highlight key performance indicators and finding areas where improvement is needed.
- Ability to a adapt to changing situations while maintaining a high volume of work.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
In-Home Child Care Provider and Owner
Self Employed Services
12.2004 - 07.2022
- Maintained a safe and clean environment for children 0-12 with age appropriate activities while adhering to safety guidelines set by the State of Iowa licensing board.
- Communicated effectively with children, parents and other care givers to optimize the development of the children in my care.
- Attended monthly trainings set by the State of Iowa to implement the highest standard of care, which included first aid and CPR as well as best practices on dealing with various behaviors and family circumstances.
- Planned CACFP approved menus per guidelines of the Iowa Department of education.
- Maintained all lesson plans, medical records and training hours required by DHS to meet health and safety requirements.
- Teaching children how to work through feeling and emotions through explanation and redirection in an age appropriate manner.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Maintained certification of First Aid, CPR, Mandatory reporting and cleared criminal background checks every 2 years.
Education
Business Administration
University Of Dubuque
Dubuque, IA05-2003
High School Diploma -
Dubuque Senior Highschool
Dubuque, IA05-1997
Skills
- Customer focus
- Complaint handling
- Critical thinking
- Conflict resolution
- Scheduling
- Problem resolution
- Building rapport
- De-escalation techniques
- Prioritization
- Coordination
Timeline
CSR II
Hirschbach Motor Lines Inc.
07.2022 - Current
In-Home Child Care Provider and Owner
Self Employed Services
12.2004 - 07.2022
Business Administration
University Of Dubuque
High School Diploma -
Dubuque Senior Highschool
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