Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Donna McMillan

Summary

Experienced with leading teams and managing large operational areas to achieve efficiency and productivity. Utilizes strong leadership and strategic planning skills to enhance team performance and streamline processes. Track record of fostering collaborative environment and driving operational success through effective communication and problem-solving.

Overview

14
14
years of professional experience

Work History

CSR II

Walgreens
11.2022 - 08.2025
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Area Supervisor

Speedee Cash
02.2015 - 10.2022
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.

Medical Office Assistant

Wayne General Hospital
05.2011 - 03.2015
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.

Education

Associate of Science - Business Administration

Jones County Jr College
Ellisville, MS
05-2017

Skills

  • Administrative support
  • Conflict resolution
  • Critical thinking
  • Team development
  • Customer relationship management (CRM)
  • Staff education and training
  • Sales closing
  • Building rapport

Accomplishments

    I started at Speedee Cash as a Manager and I earned a promotion to become Area Supervisor because of my ability to grow the company and my track records as a manager was world class proficient.

Timeline

CSR II

Walgreens
11.2022 - 08.2025

Area Supervisor

Speedee Cash
02.2015 - 10.2022

Medical Office Assistant

Wayne General Hospital
05.2011 - 03.2015

Associate of Science - Business Administration

Jones County Jr College

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Donna McMillan