Brandy Presley
Home Depot
Walls,MS
1
Certification
8
years of professional experience
Results-driven front-end supervisor experienced in managing cash register operations and training staff. Skilled in time management and customer relations, consistently improving service quality and operational efficiency.
Work History
Head Cashier
1 Year 5 Months- Supervised cash register operations, ensuring accurate transactions and customer service excellence.
- Managed cash handling processes, including balancing drawers and reconciling daily sales reports.
- Developed strategies to enhance checkout efficiency, reducing customer wait times during peak hours.
- Trained and mentored new cashiers on policies, procedures, and customer interaction techniques.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Collaborated with management to implement promotional programs that increased sales at the checkout area.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Helped customers complete purchases, locate items, and join reward programs.
Front End Supervisor
3 Years 3 Months- Supervised daily operations of front-end staff to ensure high-quality customer service.
- Trained new employees on register systems and customer interaction best practices.
- Monitored inventory levels, ensuring product availability for customers during peak hours.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction and loyalty.
Deputy Jailer
1 Year 11 Months- Supervised inmate activities and ensured compliance with safety protocols.
- Conducted regular inspections of facilities to maintain security standards.
- Assisted in the processing of new inmates, including documentation and orientation.
- Monitored inmate behavior and reported incidents to senior staff promptly.
- Collaborated with law enforcement agencies for effective inmate management.
Court Clerk
1 Year 3 Months- Managed case files and court documents for accurate record-keeping and retrieval.
- Coordinated scheduling of court hearings and maintained calendars for judges.
- Processed legal documents, ensuring compliance with state regulations and procedures.
- Assisted attorneys and the public with inquiries regarding court processes and documentation.
Education
High School Diploma
Skills
Customer service
Positive attitude
Time management strength
Store opening/closing procedures
Cash handling
Multi-tasking skill
Employee training
Customer service management
Team leadership
Customer relations
Accomplishments
- Employee of the Month
- Highest employee evaluation
- Highest sells
Certification
CPR and First Aid Certification
Timeline
Head Cashier
Home Depot
03.2025 - CurrentRead More
Front End Supervisor
Atwoods Home And Ranch
04.2021 - 07.2024Read More
Deputy Jailer
White County Sheriff Office
08.2019 - 07.2021Read More
Court Clerk
Lonoke County Court House
05.2018 - 08.2019Read More
Hazen High School
High School Diploma
Read More