Summary
Overview
Work History
Education
Skills
Timeline
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Brandy Quintana

Summary

Experienced Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Dynamic auto body professional offering extensive auto body knowledge gained through 20 years of industry experience. Well-versed in repair and assembly for range of makes and models. Strong knowledge of industry best practices and insurance protocols.

Overview

19
19
years of professional experience

Work History

Operations Manager

Marquis Paint & Body
03.2018 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Estimator
  • Customer Service
  • Insurance Billing
  • Accounts Payable-Receivable
  • Parts ordering & Receiving
  • Processed Sales Tax

Insurance Billing Clerk

Argus Home Health Care
01.2017 - 03.2018
  • Maintained accurate records of customer payments.
  • Responded to customer concerns and questions on daily basis.
  • Monitored outstanding invoices and performed collections duties.
  • Handled account payments and provided information regarding outstanding balances.
  • Used data entry skills to accurately document and input statements.
  • Collaborated with customers to resolve disputes.
  • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.

Production Manager

Caliber Collision
06.2016 - 10.2016
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Standardized production procedures, job roles, and quality assurance guidelines.
  • Managed continuous improvement initiatives to drive gains in quality, flow, and output.
  • Managed internal operational standards and productivity targets.
  • Estimated labor requirements to support anticipated workload.

General Manager

Aspen Paint & Body
03.2005 - 10.2016
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Customer Service
  • Office Manager
  • Accounts Payable-Receivable
  • Parts manager
  • Estimator

Education

Basic

Pueblo Community College
900 W. Orman Ave

High School Diploma -

East High School
9 Mac Neil Rd

Estimator

I-Car

Skills

  • Estimator
  • Production Management
  • Insurance Billing
  • Office Management
  • Customer service
  • Quick Books
  • Inventory Management
  • Experienced 10 key
  • Experienced Microsoft Office
  • Experienced CCC 1, Audatex & Mitchell Software

Timeline

Operations Manager

Marquis Paint & Body
03.2018 - Current

Insurance Billing Clerk

Argus Home Health Care
01.2017 - 03.2018

Production Manager

Caliber Collision
06.2016 - 10.2016

General Manager

Aspen Paint & Body
03.2005 - 10.2016

Basic

Pueblo Community College

High School Diploma -

East High School

Estimator

I-Car

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Brandy Quintana