Brandy Reese
La Marque
Summary
Experienced with developing and delivering comprehensive driver training programs. Utilizes strong communication skills and hands-on training techniques to enhance driver safety and efficiency. Knowledge of best practices in logistics and transportation to ensure compliance and operational excellence.
Overview
10
10
years of professional experience
Work History
Delivery Driver Trainer
Amazon
La Marque, TX
09.2024 - Current
- Trained new delivery drivers on safe driving practices and efficient route management.
- Conducted performance evaluations to identify areas for improvement among delivery staff.
- Developed training materials to enhance driver knowledge of company policies and procedures.
- Implemented feedback mechanisms for continuous improvement in driver performance and safety protocols.
Process Assistant
Amazon Warehouse
La Marque, TX
05.2023 - 09.2024
- Oversee inventory management, including receipt tracking and storage, ensuring efficient material flow and space utilization.
- Coordinate staff training and manage shipping operations, optimizing workload distribution for enhanced goods movement monitoring.
- Managed and trained over 100 associates.
- Implemented a new warehouse management system that increased efficiency and reduced errors.
- Proficiently managed order picking, fulfillment, inventory, and asset tracking.
- Worked as part of a large team of over 150 people, to effectively manage warehouse operation.
- Assisted in the training of new associates.
Learning Trainer
Amazon
La Marque, TX
03.2023 - 05.2023
- Developed and implemented training programs to enhance employee performance and engagement.
- Facilitated workshops and training sessions on operational best practices and safety protocols.
- Mentored new trainers to ensure consistency in program delivery and adherence to standards.
- Analyzed training feedback to refine content and improve overall effectiveness of learning initiatives.
Warehouse Worker
Amazon
La Marque, TX
10.2021 - 03.2023
- Operated forklifts and pallet jacks to transport inventory efficiently across warehouse floors.
- Sorted and organized incoming shipments to optimize storage space and accessibility.
- Collaborated with team members to ensure timely order fulfillment and shipping accuracy.
- Conducted regular inventory counts to maintain stock levels and prevent discrepancies.
Receptionist
Team Gillman Honda North
Houston, TX
08.2020 - 09.2021
- Provide excellent customer service by directing clients to relevant departments and staff, ensuring a smooth and professional experience.
- Manage administrative tasks including document handling, mailing, and supply inventory to support daily operations.
- Coordinate communication effectively by handling incoming calls, scheduling appointments, and maintaining organized records for efficient business functioning.
- Maintained a high level of professionalism and provided excellent customer service to all company clients.
- Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential.
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
- Created a new customer database by entering customer information into a database.
- Created an Excel spreadsheet to track the daily average sales of the company.
- Created an Excel spreadsheet to track the receptionist’s hours by day and week.
- Managed front desk operations, including fielding multi-line phone system and coordinating communication for the company.
- Managed office space, equipment, including providing for meeting space, central filing, and equipment and computer technology.
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated.
- Maintained a track record of excellent customer service and resolved customer issues.
Service Associate/Receptionist
Southfork Chrysler Dodge Jeep Ram
Manvel, TX
02.2019 - 06.2020
- Managed front desk operations, including fielding multi-line phone system and coordinating communication for internal and external stakeholders.
- Handled vital administrative tasks, including processing purchase and repair orders, as well as verifying and approving financial transactions.
- Assisted with automotive service logistics, providing temporary vehicle tags, facilitating loaner car distribution, and tracking vehicle inspection statuses.
- Upheld the highest standards of cleanliness and staff conduct and reduced complaints.
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise.
Customer Service/Cashier/Department Manager
Walmart Store 529
La Marque, TX
08.2016 - 01.2019
- Managed financial transactions with accuracy, ensuring proper cash handling and providing change to customers efficiently.
- Organized merchandise and maintained store appearance through diligent zoning and stocking, contributing to a welcoming shopping environment.
- Delivered high-quality customer service by assisting with returns and directing inquiries, facilitating a positive experience.
- Uphold the highest standards of cleanliness and staff conduct and reduced complaints.
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise.
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards.
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales.
Education
General Studies -
Fallsburg Junior Senior High School
Fallsburg, NYSkills
- Customer service
- Computer literacy
- Communication skills
- English
- Leadership
- Microsoft word
- Microsoft excel
- Driver assessment
- Team leadership qualities
- Vehicle maintenance
- Regulatory compliance awareness
- Training program development
- Safe driving techniques
- Planning routes
- Maintaining compliance
- DOT requirements
- Assisting drivers
Timeline
Delivery Driver Trainer
Amazon
09.2024 - Current
Process Assistant
Amazon Warehouse
05.2023 - 09.2024
Learning Trainer
Amazon
03.2023 - 05.2023
Warehouse Worker
Amazon
10.2021 - 03.2023
Receptionist
Team Gillman Honda North
08.2020 - 09.2021
Service Associate/Receptionist
Southfork Chrysler Dodge Jeep Ram
02.2019 - 06.2020
Customer Service/Cashier/Department Manager
Walmart Store 529
08.2016 - 01.2019
General Studies -
Fallsburg Junior Senior High School