Dynamic professional with experience in customer service and early childhood education. Known for strong critical thinking and active listening skills, driving improvements in service delivery and customer engagement.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
ICS Technology
Remote
04.2025 - 05.2026
Collaborated with cross-functional teams to address product-related concerns, enhancing overall customer satisfaction.
Implemented feedback mechanisms to gather customer insights, driving improvements in service delivery processes.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
Day Care Teacher
Color Box Child Learning Center
Hondo, TX
03.2024 - 04.2025
Developed and implemented age-appropriate lesson plans to enhance children's learning experiences.
Fostered a safe and nurturing environment, ensuring each child's emotional and physical well-being.
Engaged children in interactive activities, promoting social skills and teamwork among peers.
Collaborated with parents to provide updates on children's progress and address any concerns.
Organized community events to foster parental involvement and strengthen center relationships.
Actively encouraged children to develop their communication, problem-solving and social skills.