Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Brandy Scott
Tuscaloosa,AL
Summary
Overview
2
years of professional experience
Work History
Adecco (Alabama Power Company HQ)
Customer Service Representative
08.2021 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 15%.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
Kemper Life Insurance
Life Insurance Agent
10.2020 - 08.2021
Job overview
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales 5%.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Calculated premiums and established payment methods for sales.
Education
The University of West Alabama Livingston, AL
Bachelor of Arts from Integrated Marketing Communication – Graphic Desig
12.2025
University Overview
Skills
- Excellent written and Oral communication
- Excellent time management
- Organized
- Detailed oriented
- Coachable
- 47WPM
- Multitasking
- Sales and Upselling
- Account Management
- Patient and Empathetic
- Online Chat
- Data Entry
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Customer Service Representative
Adecco (Alabama Power Company HQ)
08.2021 - Current
Life Insurance Agent
Kemper Life Insurance
10.2020 - 08.2021
The University of West Alabama
Bachelor of Arts from Integrated Marketing Communication – Graphic Desig
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