Open To Work
Brandy Sides
Harmony,NC
Summary
Dynamic professional with extensive experience at Rosewood Assisted Living, excelling in team leadership and staff training. Proven track record in enhancing resident satisfaction through strategic care coordination and process improvements. Skilled in problem-solving and employee performance evaluations, fostering a motivated and efficient team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Rosewood Assisted Living
02.2023 - 11.2025
- Led daily operations to ensure optimal resident care and satisfaction.
- Developed training programs for staff, enhancing service delivery and compliance standards.
- Monitored employee performance, providing feedback to improve team efficiency and morale.
- Coordinated care plans with healthcare professionals to meet individual resident needs.
Resident Care Coordinator
Rosewood Assisted Living
01.2022 - 11.2025
- Coordinated care plans tailored to individual resident needs, enhancing overall resident satisfaction.
- Facilitated communication among healthcare staff, families, and residents to ensure seamless care delivery.
- Developed and implemented training programs for new staff, improving service quality and team performance.
- Monitored resident health and wellness, promptly addressing concerns to maintain high standards of care.
Supervisor
Rosewood Assisted Living
01.2019 - 11.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance productivity and efficiency.
- Implemented process improvements, resulting in streamlined workflows and reduced downtime.
- Coordinated scheduling and resource allocation to meet production targets effectively.
- Monitored performance metrics, identifying areas for improvement and corrective actions.
- Facilitated communication between departments to ensure cohesive operational strategies.
- Developed training materials to support onboarding of new staff members.
Education
High School Diploma -
Brittan Academy
High Point, NC01-2010
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Task delegation
- Goal setting
- Staff supervision
- Workload management
- Conflict resolution
- Staff management
- Team building
- Customer rapport
- Recruiting and interviewing
- Customer relationship management (CRM)
- Strategic planning
- Policy enforcement
- Employee performance evaluations
- Multitasking and organization
- Strategic thinking
- Verbal and written communication
- Adaptability and flexibility
- Team collaboration
- Scheduling and planning
- Workplace safety compliance
- Process improvement strategies
- Employee engagement
- Reporting and documenting
- Customer service and satisfaction
- Team motivation techniques
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Certification
- Licensed [Job Title] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Software
QuickMar
Timeline
Assistant Manager
Rosewood Assisted Living
02.2023 - 11.2025
Resident Care Coordinator
Rosewood Assisted Living
01.2022 - 11.2025
Supervisor
Rosewood Assisted Living
01.2019 - 11.2025
High School Diploma -
Brittan Academy