Brandy Small
La Habra,CA
Summary
Dynamic Customer Service Representative with a proven track record at Randstad (CalOptima), excelling in resolving inquiries and enhancing customer relations. Skilled in CRM systems and active listening, I effectively managed high-stress situations, ensuring timely resolutions and fostering client satisfaction. Committed to continuous improvement and delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Randstad(CalOptima)
Orange, CA
01.2026 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed customer transactions efficiently using CRM systems to ensure accurate record-keeping.
- Assisted clients with account management and provided timely updates on service changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Quality Assurance Analyst
MeaeCare
Santa Ana, CA
04.2024 - 10.2025
- Utilized automated testing tools to streamline quality assurance processes.
- Participated in code reviews to maintain high coding standards and best practices.
- Documented test results and provided detailed feedback for continuous improvement.
Customer Service Representative
MeaeCare
Irvine, CA
10.2024 - 04.2025
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Administrative Assistant
UPS International
Detroit, MI
02.2023 - 06.2024
- Managed daily correspondence and communication between departments to ensure seamless information flow.
- Developed and maintained organized filing systems for easy retrieval of documents and records.
- Assisted in data entry and management using company-specific software for tracking shipments.
Shipping and Receiving Coordinator
Adient
Madison Heights, MI
12.2022 - 02.2024
- Coordinated inbound and outbound shipments to ensure timely delivery and compliance with safety standards.
- Managed inventory levels using ERP systems to optimize stock availability and reduce discrepancies.
- Processed shipping documentation accurately to facilitate smooth operations and minimize delays.
Education
Interdisciplinary Studies
Wayne State University
Detroit, MIEducational Psychology
Henry Ford College
Dearborn, MISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Professional telephone demeanor
- Customer relationship management (CRM)
- Provider training
- Member services
Timeline
Customer Service Representative
Randstad(CalOptima)
01.2026 - Current
Customer Service Representative
MeaeCare
10.2024 - 04.2025
Quality Assurance Analyst
MeaeCare
04.2024 - 10.2025
Administrative Assistant
UPS International
02.2023 - 06.2024
Shipping and Receiving Coordinator
Adient
12.2022 - 02.2024
Interdisciplinary Studies
Wayne State University
Educational Psychology
Henry Ford College