Brandy Smith
Flushing,OH
Summary
Determined professional with an engaging personality displaying a courteous attitude to both employees and customers. Committed to providing a high level of service and for finding ways to improve processes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rural Carrier
Usps mail carrier
04.2020 - Current
- Delivered mail along established route in rural areas.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Picked up outgoing mail from letter boxes and in person from customers.
- Maintained records on customers with mail forwarding and change of address requests.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Signed and received mail with signature requirements upon delivery and loading.
- Secured and properly stored packages for delivery to eliminate damage risks.
Social Media Manager / Accountability Coach
Beachbody
06.2018 - 12.2022
- run several social media accounts along with a website and build online brands
- teach other ladies how to build their brand and social media accounts up to create a solid business and generate more income.
- Increased customer engagement through social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Sales Associate / Office Manager
Kays Jewelers
02.2017 - 02.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
Finance Manager
Harley-Davidson
02.2018 - 08.2019
- completed the sales process by selling additional warranties, signing off on all paper work whether it was a sale or leasing
- finalized the paperwork with titling.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
Insurance Sales Agent
Health Markets Insurance Agency
02.2015 - 02.2018
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Developed sales strategies to increase sales of insurance policies.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Attended industry conferences to stay informed of latest products and trends.
- Educated clients on insurance policies and procedures.
Education
High school or equivalent -
UNION LOCAL HIGH SCHOOL
Morristown, OH01.1998
Skills
- Professional Relationships
- Written and Verbal Communication
- Issue Reporting
- Customer Engagement
- Payment Collections
- Conversion Strategy
- Brand Promotion
- Photo and Video Editing
- Digital Media
- Content Creation
- Facebook, Instagram, LinkedIn
- Twitter, Tiktok, Pinterest
- Online Marketing Strategies
- Goal Planning
- Positive Attitude
- Excellent Multitasking
- Interpersonal Skills
- Payment Processing
- Upselling
- Client Account Management
- Order Processing
- Relationship Building
- Problem-Solving Skills
- Money Handling
Certification
Driver's License
Timeline
Rural Carrier
Usps mail carrier
04.2020 - Current
Social Media Manager / Accountability Coach
Beachbody
06.2018 - 12.2022
Finance Manager
Harley-Davidson
02.2018 - 08.2019
Sales Associate / Office Manager
Kays Jewelers
02.2017 - 02.2020
Insurance Sales Agent
Health Markets Insurance Agency
02.2015 - 02.2018
High school or equivalent -
UNION LOCAL HIGH SCHOOL
Similar Profiles
Jessica ArceneauxJessica Arceneaux
Patient Registration Representative at MAIL CARRIER, United States Postal Service, USPSPatient Registration Representative at MAIL CARRIER, United States Postal Service, USPS
Kimberly LozaKimberly Loza
United States Postal Service at Mail Carrier, United States Postal ServiceUnited States Postal Service at Mail Carrier, United States Postal Service
Latoya NicholsonLatoya Nicholson
Rural Mail Carrier at Nicholson's Mail Carrier ServicesRural Mail Carrier at Nicholson's Mail Carrier Services
Heidi CombsHeidi Combs
Shopper at InstacartShopper at Instacart
JASON SELLSJASON SELLS
Plant Operator at Marshall County Coal MinePlant Operator at Marshall County Coal Mine