Brandy Sosa
Paris
Summary
Proven customer service expert with a track record of resolving complex issues, enhancing customer satisfaction at Results Companies. Skilled in cash handling and problem-solving, adept at building lasting relationships and exceeding service goals. Demonstrates exceptional teamwork and communication abilities, ensuring positive outcomes in high-stress environments.
Overview
14
14
years of professional experience
Work History
Sales Associate
Ace Check Cashing
11.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing
Customer Service Representative
Results Companies
10.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Cashier
Cefcostores
07.2011 - 03.2013
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing
Customer Service Representative
Results Companies
06.2015 - 09.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Ged -
Paris Junior College
Paris, Texas, TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Relationship building
- Exceptional customer service
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Ace Check Cashing
11.2024 - Current
Customer Service Representative
Results Companies
10.2022 - 05.2024
Customer Service Representative
Results Companies
06.2015 - 09.2017
Cashier
Cefcostores
07.2011 - 03.2013
Ged -
Paris Junior College
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