- Knitting and Crocheting
- Hiking
- Horseback Riding
- I participate in a variety of outdoor recreational activities
- Enjoy hobbies that combine physical activity with outdoor exploration
Brandy Stacey
Wellston
Summary
Dynamic customer service professional with extensive experience at Working Solutions LLC, adept at conflict resolution and relationship building. Proven track record of enhancing customer loyalty through empathetic complaint resolution and effective communication. Skilled in data entry and critical thinking, driving operational efficiency and customer satisfaction in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Customer ServiceRepresentitive
Working Solutions LLC
10.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- This is a 1099 government contract for the federal civilian employees and US military dental and vision insurance programs .
Property Preservation Specialist
Jd Wicks
01.2013 - 03.2017
- Enhanced property value by conducting thorough inspections and identifying necessary repairs.
- Optimized resource allocation by prioritizing urgent tasks according to client requirements, property condition, and market demands.
- Improved operational efficiency by implementing new software for tracking work orders and managing inventory levels.
- Evaluated performance metrics regularly to identify areas of improvement in processes related to property preservation.
STNA
J J Jordans
08.2008 - 01.2010
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
Education
Bachelor of Nursing - LPN
Hocking College
Nelsonville, OH05-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
Interests
Timeline
Customer ServiceRepresentitive
Working Solutions LLC
10.2019 - Current
Property Preservation Specialist
Jd Wicks
01.2013 - 03.2017
STNA
J J Jordans
08.2008 - 01.2010
Bachelor of Nursing - LPN
Hocking College
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