Brandy Stevens
Reno,NV
Summary
Personable, and dedicated professional with extensive experience in several different backgrounds. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Service Writer
Meineke Car Care
Sparks, NV
07.2024 - 10.2024
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Provided cost estimates for additional repairs and services requested by customers.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Processed payments for completed services using cash register or point-of-sale systems.
Service Agent
Avis/Budget Car Rental
Reno, NV
09.2023 - 07.2024
- Checked for any damage to the vehicle's interior or exterior before beginning detailing work.
- Washed exterior surfaces to remove dirt and debris from the body of the vehicle.
- Vacuumed carpets and upholstery to remove dust and dirt particles.
- Cleaned windows inside and out using glass cleaner solution.
- Sanitized interiors by spraying antibacterial agent onto hard surfaces such as door handles, steering wheel covers, gear shifts.
House Cleaner Extraordinaire
MaidPro
Reno, NV
12.2021 - 07.2022
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Swept, mopped, and vacuumed floors of all types.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Emptied wastebaskets and replaced liners.
- Provided weekly, bi-weekly, monthly, move in/move out and first time cleans for new customers.
CVL Agent
Telepreformance USA
Reno, NV
09.2020 - 08.2021
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
Inbound Warehouse Associate
Jet
McCarran, NV
07.2019 - 06.2020
- Received and tracked incoming inventory shipments.
- Maintained stock levels in accordance with company policies.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Performed cycle counts to maintain accurate inventory records.
Assistant Manager
Golden Gate Petroleum
Sparks, NV
06.2016 - 07.2019
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Ensured compliance with safety regulations and company policies.
- Supervised daily operations including employee shifts, assigning duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Cage Cashier
GRAND LODGE CASINO
Incline Village, NV
09.2014 - 01.2015
- Greeted customers and answered inquiries regarding services.
- Processed payments for chips, tokens, and cash transactions.
- Maintained accurate records of cage transactions and balances.
- Performed daily balancing activities including count-downs, verifications, and reconciliations.
- Collected monies from slot machines when necessary.
- Balanced currency, coin and voucher inventories regularly throughout shift.
Retail Sales Specialist
O'REILLY'S AUTO PARTS
Reno, NV
10.2011 - 01.2015
- Greeted customers, answered questions and provided assistance with purchasing decisions.
- Developed customer relationships by providing product knowledge and offering advice on product selection.
- Operated the cash register to process payments from customers.
- Assisted in stocking shelves with merchandise and maintaining a neat store appearance.
- Advised customers of current promotions and discounts available for purchases.
- Created displays to promote new products or special offers available in-store.
Education
1G Training/Certificate Received - Smog Technician
Truckee Meadows Community College
Reno, NV08-2024
Certificate Received - Computer Repair
Computer Business College
San Jose, CA06.1999
GED -
San Jose Education Center
San Jose, CA09.1996
Timeline
Service Writer
Meineke Car Care
07.2024 - 10.2024
Service Agent
Avis/Budget Car Rental
09.2023 - 07.2024
House Cleaner Extraordinaire
MaidPro
12.2021 - 07.2022
CVL Agent
Telepreformance USA
09.2020 - 08.2021
Inbound Warehouse Associate
Jet
07.2019 - 06.2020
Assistant Manager
Golden Gate Petroleum
06.2016 - 07.2019
Cage Cashier
GRAND LODGE CASINO
09.2014 - 01.2015
Retail Sales Specialist
O'REILLY'S AUTO PARTS
10.2011 - 01.2015
1G Training/Certificate Received - Smog Technician
Truckee Meadows Community College
Certificate Received - Computer Repair
Computer Business College
GED -
San Jose Education Center
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