Brandy Swaim
Griffin,GA
Summary
Proficient in emergency call intake and dispatching, showcasing strong prioritization, active listening, and teamwork skills. Prepared to enhance operational efficiency in high-stress environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Communications Officer II
Henry County 911
McDonough, GA
11.2020 - Current
- Call Intake: Answering 911 emergency and non-emergency calls efficiently.
- Information Processing: Quickly determining the nature and location of the emergency and prioritizing calls based on severity.
- Dispatching: Sending appropriate police, fire, or ambulance personnel to the scene.
- Pre-Arrival Assistance: Providing crucial instructions to callers, such as first-aid or CPR guidance.
- Monitoring Units: Tracking the location and status of emergency responders in the field.
- Record Keeping: Maintaining detailed, accurate records of all calls and dispatch activity in a CAD (Computer-Aided Dispatch) system.
911 Emergency Dispatcher
Butts County 911
Jackson, Ga
06.2018 - 10.2020
- Call Intake: Answering 911 emergency and non-emergency calls efficiently.
- Information Processing: Quickly determining the nature and location of the emergency and prioritizing calls based on severity.
- Dispatching: Sending appropriate police, fire, or ambulance personnel to the scene.
- Pre-Arrival Assistance: Providing crucial instructions to callers, such as first-aid or CPR guidance.
- Monitoring Units: Tracking the location and status of emergency responders in the field.
- Record Keeping: Maintaining detailed, accurate records of all calls and dispatch activity in a CAD (Computer-Aided Dispatch) system.
Teacher's Assistant
Henry County Board Of Education
McDonough, GA
08.2012 - 05.2018
- Assisted students with special needs in achieving educational goals through individualized support and encouragement.
- Supported classroom management by implementing behavior modification strategies aligned with individual education plans (IEPs).
- Monitored student progress and communicated observations to educators for ongoing adjustments to instructional approaches.
- Facilitated social skills development by organizing group activities that promote interaction and cooperation among students.
- Maintained a safe and inclusive learning environment, addressing any concerns promptly to ensure student well-being.
Call Agent
Georgia Trauma Communications
Forsyth, GA
04.2010 - 07.2012
- Managed high-volume inbound and outbound calls, ensuring timely responses to emergency communications.
- Utilized advanced call management systems to streamline communication processes and enhance service delivery.
- Collaborated with cross-functional teams to develop protocols for effective trauma response coordination.
- Trained new call agents on system usage, emergency procedures, and customer service best practices.
- Analyzed call data to identify trends, improving response times and operational efficiency.
- Implemented process improvements that enhanced accuracy in information relay during emergencies.
911 Emergency Dispatcher
Fayette County 911
Fayetteville, GA
03.1998 - 03.2010
- Coordinated emergency response activities among multiple agencies to ensure timely assistance.
- Monitored and evaluated incoming calls for urgency and accuracy, prioritizing dispatch based on severity.
- Operated advanced communication systems to relay critical information between responders and callers.
- Mentored new dispatch staff on protocols and procedures, enhancing team performance and responsiveness.
- Developed training materials for continuous improvement of operational standards within the dispatch center.
- Implemented process improvements that increased efficiency in call processing and incident management workflows.
- Collaborated with law enforcement agencies to provide situational awareness during high-stress incidents or emergencies.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
Education
High School Diploma -
Clayton County BOE
Jonesboro, GASkills
- Prioritization
- Memory retention
- Patience and tolerance
- Situational awareness
- Information gathering
- Problem-solving
- Critical thinking
- Works Well Under Pressure
- Teamwork and collaboration
- Active listening
- Stress tolerance
- Data entry proficiency
- Map reading skills
- Information documentation
- Map reading
- Data entry
- Emergency medical instruction
- Computer-aided dispatching
- Police and fire procedures
Certification
- CTO - Communications Training Officer
- EMD - Emergency Medical Dispatch
- Certified Communications Officer , Georgia Department of Public Safety Training Center 2001
Timeline
Communications Officer II
Henry County 911
11.2020 - Current
911 Emergency Dispatcher
Butts County 911
06.2018 - 10.2020
Teacher's Assistant
Henry County Board Of Education
08.2012 - 05.2018
Call Agent
Georgia Trauma Communications
04.2010 - 07.2012
911 Emergency Dispatcher
Fayette County 911
03.1998 - 03.2010
High School Diploma -
Clayton County BOE