Brandy Thomas
Gainesville,GA
Summary
Dynamic leader with a proven track record at McDonald's Restaurant, enhancing profitability and customer satisfaction through innovative management and inventory strategies. Excels in customer service and teamwork, adept at fostering inclusive cultures and boosting staff retention. Skilled in problem-solving and multi-tasking, driving results and operational excellence. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales. Equipped with strong problem-solving abilities, willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
Work History
Sales Associate
Cohen Foods Brokerage Company
02.2017 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Listened to customer needs and desires to identify and recommend optimal products.
General Manager of Food Service
McDonald's Restaurant
01.1995 - 02.2017
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Improved staff retention rates by offering competitive compensation packages and fostering a supportive work environment.
- Cultivated an inclusive workplace culture that encouraged teamwork, promoted diversity, and supported professional growth opportunities for all employees.
Education
High School Diploma -
Toledo High School
Toledo, OR05.1988
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Multi-tasking strength
Reliable and punctual
Outgoing Personality
Exceptional customer service
Merchandising knowledge
Accomplishments
I attended McDonald's University, an received the Golden Hat award.
Also, I was rookie of the year.
Timeline
Sales Associate
Cohen Foods Brokerage Company
02.2017 - Current
General Manager of Food Service
McDonald's Restaurant
01.1995 - 02.2017
High School Diploma -
Toledo High School
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