Brandy White
Austin
Summary
I am an dependable, dedicated and self motivated customer support analyst with the ability to evaluate, meet and exceed the needs of associates and customers. I utilize my organizational detail-oriented skills to be an effective team player and problem solver. I'm known for effective team collaboration and consistently meeting operational goals. I garner the adaptability and strong work ethic to be an effective asset to any company.
Overview
16
16
years of professional experience
Work History
Night Stocker
H-E-B
01.2023 - Current
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Unloaded arriving product stock and moved to store display areas.
- Reduced stock damage by carefully handling and transporting merchandise from storage to sales floor.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Ensured accurate product placement by carefully following planograms and store layouts.
- Enhanced customer satisfaction with a well-stocked inventory through diligent restocking efforts.
Associate Customer Support Analyst
JC Penney
01.2015 - 01.2020
- Tracked changing software and technologies with potential to impact associate requirements.
- Troubleshot problems with software, hardware and networking for users.
- Identified trends in client requests and helped management get ahead of ongoing problems.
- Worked within task management system to receive, manage, and close support requests.
- Partnered with sales, operations and field service teams to coordinate solutions.
- Supported associates throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Trained new hires in company procedures, fostering a smooth transition into their roles as Associate Support Analysts.
Associated Operations Specialist (Level 1-Level 2
Home Depot
01.2012 - 01.2015
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Collected, arranged, and input information into database system.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Utilized advanced analytical skills in order to resolve complex operational issues effectively.
- Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
Tier 1 Technical Support Advisor
Apple
01.2011 - 01.2012
- Enhanced customer satisfaction by providing timely and effective Tier 1 technical support.
- Contributed to the creation of a knowledge base for common issues, streamlining the troubleshooting process for future cases.
- Maintained comprehensive knowledge of company products and services to provide accurate information to customers.
- Provided thorough documentation of customer interactions, ensuring seamless handoff to higher-level support when necessary.
- Improved first call resolution rates by actively listening to customer concerns and troubleshooting effectively.
- Delivered exceptional service under pressure during peak periods or system outages, maintaining professionalism at all times.
- Resolved technical issues for customers through phone, email, and chat support channels.
Tier 1 Customer Support
AT&T U-verse
01.2009 - 01.2011
Education
College Credited Program - Free Minds
FreeMinds/ACC
01.2022
Associate of Applied Science Degree - Manufacturing
ACC
01.2009
Certificate - Computer Service Technology
Gary Job Corps
01.2006
High School Diploma - undefined
McCallum High School
01.2001
No Degree - Information And Computer Systems
Gary Job Corps
San Marcos07-2007
Skills
- Inbound/Outbound Calling- Stellar Communication
- Data Entry
- Computer Software and Hardware
- Training Experience
- Software Systems Upgrade
- Escalation Management
- Windows
- Apple iOS, Tablet, iPhone and Mac
- Ticket Documentation Systems Remedy/ITSC/Service Now and Zendesk
- Loading and unloading
- Product identification
- Shelving
- Product organization
Timeline
Night Stocker
H-E-B
01.2023 - Current
Associate Customer Support Analyst
JC Penney
01.2015 - 01.2020
Associated Operations Specialist (Level 1-Level 2
Home Depot
01.2012 - 01.2015
Tier 1 Technical Support Advisor
Apple
01.2011 - 01.2012
Tier 1 Customer Support
AT&T U-verse
01.2009 - 01.2011
Associate of Applied Science Degree - Manufacturing
ACC
Certificate - Computer Service Technology
Gary Job Corps
High School Diploma - undefined
McCallum High School
College Credited Program - Free Minds
FreeMinds/ACC
No Degree - Information And Computer Systems
Gary Job Corps
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