Brandy White
Memphis,TN
Summary
I have over 15 years experience in customer service.My keys skills are problem solving, communication, crm tools. I have improved retention, resolve issues fast, build strong relationships and boost satisfaction in a tailored way for the role.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Manager
Smart Medi Care Health Service
Memphis, Tn
2018.05 - 2025.05
- Managed customer service team to ensure high-quality support delivery.
- Developed training programs to enhance staff knowledge and skills.
- Oversaw complaint resolution process for effective customer engagement.
Customer Service Representative
Hilton Hotels Corporation
Memphis, TN
2012.04 - 2018.05
- Assisted guests with reservations and inquiries at Hilton Hotels.
- Resolved guest complaints and provided exceptional service experiences.
- Collaborated with team members to enhance customer satisfaction levels.
Customer Service Representative
MCI Telecommunications
Memphis, Tn
2000.05 - 2012.05
- Assisted guests with reservations and inquiries at Hilton Hotels.
- Resolved guest complaints and provided exceptional service experiences.
- Collaborated with team members to enhance customer satisfaction levels.
Education
Associate of Applied Science - Computer And Information Sciences
Southwest Tennessee Community College
Memphis, TN 1996.12 - 2000.05
Skills
- Time Management
- Problem-solving
- Customer Service
- Problem Solving
- Conflict Resolution
- Active listening
Timeline
Customer Service Manager
Smart Medi Care Health Service
2018.05 - 2025.05
Customer Service Representative
Hilton Hotels Corporation
2012.04 - 2018.05
Customer Service Representative
MCI Telecommunications
2000.05 - 2012.05
Associate of Applied Science - Computer And Information Sciences
Southwest Tennessee Community College
1996.12 - 2000.05