Brandy White
Memphis,TN
Summary
I have over 15 years experience in customer service.My keys skills are problem solving, communication, crm tools. I have improved retention, resolve issues fast, build strong relationships and boost satisfaction in a tailored way for the role.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Manager
Smart Medi Care Health Service
Memphis, Tn
05.2018 - 05.2025
- Managed customer service team to ensure high-quality support delivery.
- Developed training programs to enhance staff knowledge and skills.
- Oversaw complaint resolution process for effective customer engagement.
Customer Service Representative
Hilton Hotels Corporation
Memphis, TN
04.2012 - 05.2018
- Assisted guests with reservations and inquiries at Hilton Hotels.
- Resolved guest complaints and provided exceptional service experiences.
- Collaborated with team members to enhance customer satisfaction levels.
Customer Service Representative
MCI Telecommunications
Memphis, Tn
05.2000 - 05.2012
- Assisted guests with reservations and inquiries at Hilton Hotels.
- Resolved guest complaints and provided exceptional service experiences.
- Collaborated with team members to enhance customer satisfaction levels.
Education
Associate of Applied Science - Computer And Information Sciences
Southwest Tennessee Community College
Memphis, TN 12.1996 - 05.2000
Skills
- Time Management
- Problem-solving
- Customer Service
- Problem Solving
- Conflict Resolution
- Active listening
Timeline
Customer Service Manager
Smart Medi Care Health Service
05.2018 - 05.2025
Customer Service Representative
Hilton Hotels Corporation
04.2012 - 05.2018
Customer Service Representative
MCI Telecommunications
05.2000 - 05.2012
Associate of Applied Science - Computer And Information Sciences
Southwest Tennessee Community College
12.1996 - 05.2000