Brandy Whitley
Summary
Experienced professional manager with a strong background in residential leasing, staff leadership, and compliance. Proven ability to manage daily operations, oversee financial controls, enforce company policies. Known for accountability, strong work ethic and customer service mindset.
Overview
16
16
years of professional experience
2011
2011
years of post-secondary education
Work History
Store Manager
Dollar General
Greenfield
01.2018 - Current
- Managed daily store operations and ensured adherence to company policies.
- Supervised and trained staff to enhance customer service skills.
- Coordinated schedules to optimize labor efficiency and coverage.
- Resolved customer inquiries and complaints promptly and professionally.
- Maintained a clean and organized store environment for shoppers.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Managed daily banking activities such as deposits and withdrawals.
Leasing Manager
Hallmark Management
Greenfield
01.2016 - 01.2018
- Coordinated leasing activities and property management for residential units.
- Assisted in tenant screenings and lease negotiations for new residents.
- Managed maintenance requests and ensured timely responses from service teams.
- Coordinated tenant communications and resolved property-related inquiries efficiently.
- Oversaw lease agreements, ensuring compliance with company policies and regulations.
- Trained and mentored junior staff on leasing processes and customer service best practices.
- Collaborated with maintenance teams to address tenant maintenance requests promptly.
- Facilitated property tours, showcasing features and benefits to potential renters effectively.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Received, checked and processed applications for new leases.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Ensured compliance with all state and local laws regarding fair housing practices.
Section Leader
Plastic Products Co.
Greenfield
05.2010 - 01.2016
- Led team in daily production operations and workflow management.
- Trained new employees on safety.
- Monitored production schedules to meet project deadlines effectively.
- Communicated with cross-functional teams to resolve operational issues promptly.
- Ensured compliance with safety regulations and quality standards in processes.
- Motivated employees to meet organizational goals through positive reinforcement techniques.
- Led team meetings to discuss progress on projects and address any issues.
- Assisted in the coordination of production activities to ensure timely completion of tasks.
- Trained new employees on company policies, procedures, and safety.
Education
Gibson County High School
Dyer , TNSkills
- Inventory management
- Visual merchandising
- Customer service
- Staff training
- Cash handling
- Sales forecasting
- Problem solving
- Effective communication
- Team leadership
- Time management
- Recruiting and hiring
- Marketing and promotions
- Cash management
- Reliable
- Goals and performance
- Sales professional
Timeline
Store Manager
Dollar General
01.2018 - Current
Leasing Manager
Hallmark Management
01.2016 - 01.2018
Section Leader
Plastic Products Co.
05.2010 - 01.2016
Gibson County High School