Summary
Overview
Work History
Education
Skills
Authorization
References
Timeline
Hi, I’m

Brandy Williams

Ringgold,GA
Brandy Williams

Summary

Well-qualified administrative professional with remarkable typing skills, data entry expertise and goal-oriented mentality. Proficient in updating daily logs, investigating discrepancies and managing records. Focused on maximizing service and comfortable working with little oversight.

Well-organized Clerk possessing proven file management, data entry and calendar maintenance talents. Focused on boosting team productivity with accurate administrative support. Diligent about responding to internal and external requests for information.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
years of professional experience

Work History

Tennessee Department of Human Services
Chattanooga

TN DHS Clerk
06.2023 - 10.2023

Job overview

  • I worked the window desk at Hamilton County's DHS office
  • I assisted clients with their food stamps and families first issues
  • I filed new and existing applications, assisted customers in filling out paperwork
  • Worked both new and old systems with a lot of excel spreadsheets
  • Working face to face with clients to give them the ability to feed their families when they are going through a rough time.

CVS Health
Knoxville

Commercial Customer Care
10.2021 - 03.2023

Job overview

  • Currently working in customer care as a CCR1 and working towards CCR2
  • I work on special projects and dedicated teams and specialize in GEHA and State of Florida and state of Georgia
  • I also assisted with new reps by paling and assisting on how to take calls.

Elavon - Subsidiary of U.S. Bancorp
Knoxville

U.S.Bank Fraud Offline Disputes
10.2020 - 08.2021

Job overview

  • I work dispute claims for customers of US Bank specifically within the ReliaCard
  • Determining if the cardholder has had fraud on their account and funds taken from them or if the cardholder is disputing for financial gains
  • I have also worked merchant disputes and determining if the cardholder is the one responsible for the disputed charges
  • I work offline and do not speak to customers.

TD Bank Orig and Servicing
Oak Ridge

TD Bank as a Loan Specialist
06.2019 - 07.2020

Job overview

  • I currently work for Avant in Oak Ridge, TN
  • I was hired in for TD Bank as a loan specialist
  • I have been trained on both ORIG and CUS/PAY for TD Bank
  • I have been given the opportunity to work in other banks such as ELoan and PNC Bank
  • I have also assisted in two different training classes
  • I have been given the opportunity to walk the floor and give live support and MNI help to new and tenured agents alike
  • I am constantly learning and would love to further my career with Avant
  • I know that I have places that I can still grow and improve daily and I look forward to all the challenges that I can face and achieve.

PNC Bank
Oak Ridge

Customer Service Representative
06.2019 - 07.2020

Job overview

  • I work PNC's personal online bank loans
  • I help customers over the phone, go through the application process to receive a loan
  • I help customers upload any documents needed and assist with troubleshooting.

GC Services
Knoxville

Officer Manager
03.2018 - 05.2019

Job overview

  • I was a team lead/office manager at GC Services in North Knoxville
  • I manage a team of 15-22 agents
  • I worked one on one with each agent to learn their strength and weaknesses and to help them grow in the company
  • I am knowledgeable and experienced in Quality Assurance
  • I maintained each agents daily records and monitored their performance levels on a day to day basis
  • I am knowledgeable of Word.

Education

University of Phoenix-Online Campus

Some College from Criminal Justice
11.2023

University Overview

Roane State Community College

Some College from Registered Nurse
08.2005

University Overview

Oak Ridge High School

High School Diploma
05.2004

University Overview

Skills

  • Desktop Support
  • POS (5 years)
  • Server (3 years)
  • Fast learner (10 years)
  • Sales (5 years)
  • Word (5 years)
  • Help Desk
  • Training (3 years)
  • Customer Service (7 years)
  • Software Troubleshooting
  • Active Directory
  • Microsoft Office (6 years)
  • Microsoft Excel (2 years)
  • Technical Support
  • Computer Networking
  • Microsoft Windows
  • Cooking
  • Organizational Skills (10 years)
  • MS Office
  • Administrative Support
  • Research
  • Database Entry
  • Information Security
  • Correspondence Writing
  • Bookkeeping
  • File Maintenance
  • Scanning and Copying
  • Quality Management
  • Mail Sorting
  • Verbal and Writing Communication
  • Supply Tracking
  • Relationship Building
  • Administrative Tasks
  • Processing Mail
  • Telephone Etiquette
  • Peer Relationships

Authorization

Authorization

True, any, False, True, True, True, True, True

References

References
References available upon request.

Timeline

TN DHS Clerk
Tennessee Department of Human Services
06.2023 - 10.2023
Commercial Customer Care
CVS Health
10.2021 - 03.2023
U.S.Bank Fraud Offline Disputes
Elavon - Subsidiary of U.S. Bancorp
10.2020 - 08.2021
TD Bank as a Loan Specialist
TD Bank Orig and Servicing
06.2019 - 07.2020
Customer Service Representative
PNC Bank
06.2019 - 07.2020
Officer Manager
GC Services
03.2018 - 05.2019
University of Phoenix-Online Campus
Some College from Criminal Justice
Roane State Community College
Some College from Registered Nurse
Oak Ridge High School
High School Diploma
Brandy Williams