Brandy Wilson
Enfield
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
25
25
years of professional experience
Work History
Assistant Manager
TD Bank
Springfield, MA
10.2024 - Current
- Led team in implementing process improvements to enhance operational efficiency.
- Developed training programs for staff, fostering skills enhancement and knowledge retention.
- Oversaw daily branch operations, ensuring adherence to compliance and service standards.
- Streamlined customer service protocols, reducing response times and improving satisfaction rates.
Property Claims Adjuster
The Hartford
Hartford, CT
03.2018 - 09.2024
- Evaluated policy provisions, applicable laws, and other relevant information to determine claim payments or denials.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
Home Loan Specialist
Bank of America
Farmington, CT
03.2015 - 03.2018
- Prepared documents for closing including title search paperwork and insurance information.
- Kept detailed records regarding approved, denied and received loan applications.
- Analyzed credit history, income statements, and tax returns to assess risk factors.
- Informed customers of loan application requirements and deadlines.
- Gathered client debt, credit and income information to determine loan eligibility.
Assistant Manager
Webster Bank
Rocky Hill, CT
03.2012 - 03.2015
- Monitored daily operations and supported Branch Manager in necessary duties.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Disciplined employees to encourage compliance with company policies and procedures.
- Planned work schedules to maintain adequate staffing levels.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Networked within communities to identify and capitalize on business opportunities.
- Demonstrated expertise and reasoned guidance regarding loan products, lines of credit, and account options.
- Trained and mentored highly effective teams to meet corporate service standards.
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
Operations Manager
Bank of America
East Hartford, CT
12.2000 - 03.2012
- Facilitated communication between employees at different branches throughout the region.
- Analyzed internal control reports to ensure compliance with regulations.
- Developed and implemented policies and procedures for bank operations.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Worked closely with branch managers to develop new programs that would benefit customers.
- Ensured all cash drawers were balanced on a daily basis prior to closing time.
- Participated in risk management meetings to assess potential risks associated with banking operations.
- Supervised daily activities of the bank's operational staff.
Education
Associate of Science - Social Service
Middlesex Community College - Middletown
Middletown, CT05-2019
Skills
- Understanding of Insurance Policies
- Analytical-Minded
- Excellent Time Management Skills
- Technical Knowledge
- Customer service
- Problem-solving
- Workload management
Timeline
Assistant Manager
TD Bank
10.2024 - Current
Property Claims Adjuster
The Hartford
03.2018 - 09.2024
Home Loan Specialist
Bank of America
03.2015 - 03.2018
Assistant Manager
Webster Bank
03.2012 - 03.2015
Operations Manager
Bank of America
12.2000 - 03.2012
Associate of Science - Social Service
Middlesex Community College - Middletown