Brandy Wolfe
Lake Havasu City,AZ
Summary
Professional dispatcher with strong background in handling high-pressure situations and prioritizing urgent calls. Demonstrates exceptional communication skills, quick decision-making, and ability to adapt to rapidly changing scenarios. Proficient in emergency protocols, multitasking, and maintaining composure under stress. Emergency services professional, well-prepared for critical communication roles. Possesses valuable experience in managing emergency calls and providing timely assistance. Proficient in emergency protocols and multi-tasking under pressure.
Overview
25
25
years of professional experience
Work History
Homemaker
N/A
Lake Havasu City, AZ
07.2011 - Current
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Lead Emergency Dispatcher
American Medical Response, AMR
Lake Havasu City, AZ
05.2008 - 07.2011
- Supervised emergency response operations, ensuring timely dispatch of medical teams to critical situations.
- Guided new dispatch staff through comprehensive training on operational protocols and effective communication systems.
- Coordinated multi-agency responses during large-scale emergencies to optimize resource allocation.
- Implemented process improvements that enhanced response times and operational efficiency.
- Managed real-time communication with field personnel, maintaining situational awareness and safety.
- Maintained comprehensive understanding of jurisdictional boundaries and resource availability to facilitate informed decision-making during critical events.
- Enhanced emergency response times by effectively prioritizing and dispatching appropriate resources.
- Reduced call processing time by implementing standardized call-taking procedures for consistent service delivery.
- Managed high-stress situations with a calm demeanor, ensuring accurate information gathering and timely dispatch of assistance.
- Assisted in the development of emergency preparedness plans, contributing valuable insights from frontline experience as a lead dispatcher.
- Implemented measures to maintain confidentiality of sensitive information in accordance with established policies and regulations.
- Mentored junior dispatchers by sharing best practices and offering constructive feedback on their performance.
- Provided essential pre-arrival guidance to callers in medical emergencies, enhancing response effectiveness and patient outcomes.
- Collaborated with other agencies as needed to coordinate multi-disciplinary responses during large-scale incidents or disasters.
- Developed rapport with callers in distress, providing emotional support while obtaining necessary details for effective response.
- Utilized advanced technology tools such as computer-aided dispatch systems and mapping software to optimize resource allocation during emergencies.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as fire, and EMS while tracking data in real-time environments.
- Successfully navigated high-pressure situations to deliver quality results within strict timelines.
New Accounts Representative
Havasu Community Credit Union
Lake Havasu City, AZ
07.2005 - 05.2008
- Established and maintained new member accounts, ensuring accuracy and compliance with credit union policies.
- Provided exceptional customer service by resolving inquiries and addressing concerns effectively.
- Explained account features and benefits to new members, enhancing their understanding of services offered.
- Collaborated with team members to streamline onboarding processes for new accounts, improving efficiency.
- Implemented best practices for account opening procedures, resulting in improved member satisfaction scores.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Obtained credit records from reporting agencies.
- Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both clients and the institution.
- Trained new employees in account management procedures and best practices, enhancing team efficiency.
Customer Service Manager
K Mart
Lake Havasu City, AZ
05.2001 - 07.2006
- Oversaw daily operations to ensure exceptional customer service and satisfaction.
- Implemented process improvements that streamlined customer interactions and reduced wait times.
- Managed conflict resolution effectively, increasing customer retention rates through effective communication.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Emergency Dispatcher
American Medical Response, AMR
Lake Havasu City, AZ
05.2001 - 10.2005
- Managed emergency call intake and prioritized response based on severity.
- Coordinated with medical teams, ensuring timely dispatch of resources.
- Utilized advanced communication systems to relay critical information to responders.
- Maintained accurate records of all dispatched units and incidents for reporting purposes.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Optimized productivity to improve on-time emergency response and life support.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Coordinated emergency responses through effective communication with first responders and callers.
- Assessed caller needs quickly, providing critical information to first responders for optimal response time.
- Ensured seamless shift transitions through thorough documentation updates at changeovers, minimizing potential miscommunications or gaps in coverage.
- Provided compassionate support to callers in distress, offering reassurance while obtaining critical information needed for proper resource allocation.
- Assisted field personnel with scene coordination via radio communications ensuring a safer environment for both patients and providers.
- Improved emergency response times by efficiently prioritizing and dispatching medical resources to incidents.
- Enhanced communication between first responders and the hospital by providing clear, concise information in high-pressure situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
Education
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZ05.2001
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Works Well Under Pressure
- EMS dispatch
- Decision-making
Timeline
Homemaker
N/A
07.2011 - Current
Lead Emergency Dispatcher
American Medical Response, AMR
05.2008 - 07.2011
New Accounts Representative
Havasu Community Credit Union
07.2005 - 05.2008
Customer Service Manager
K Mart
05.2001 - 07.2006
Emergency Dispatcher
American Medical Response, AMR
05.2001 - 10.2005
High School Diploma -
Lake Havasu High School