Brandyia Roundtree
Atlanta,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Self-assured professional with the desire to be challenged on the job. Pursuing a position as an Online Chat Specialist where dynamic communication skills can be utilized.
Overview
3
3
years of professional experience
Work History
Remote Customer Service Representative
Paramount
04.2023 - Current
- Manage inbound and outbound calls with a focus on customer service and support, efficiently resolving inquiries while maintaining Paramount's high standards for client satisfaction and engagement.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Flight Service
Mainline Aviation
05.2022 - 02.2023
- Facilitated customer product location and managed precise inventory records across various sites
- Enhanced customer retention by developing rapport and nurturing relationships
- Upheld visual merchandising guidelines, arranging displays and readying items for display
- Achieved operational reliability with an impeccable record of attendance and timeliness.
Remote Fraud Representative
SouthState Bank
04.2021 - 03.2022
- Proceeding inbound & outbound calls to customers who have requested assistance with a dispute or fraud situation
- Make follow-up calls regarding disputes and other fraud related issues as needed
- Maintain awareness of ongoing trends with debit/credit card transactions and escalate new patterns to Team Lead for further research
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Education
High School Diploma -
Maynard High School
Atlanta, GASkills
- Customer Relationship Management (CRM) Software Knowledge
- Troubleshot internet & connectivity issues
- Data Entry & Documentation
- Proficient in MS Office (Word,Excel,PowerPoint)
- Technical Proficiency with Customer Service Software
- Effective Communication
- Time Management
- Adaptability
Timeline
Remote Customer Service Representative
Paramount
04.2023 - Current
Flight Service
Mainline Aviation
05.2022 - 02.2023
Remote Fraud Representative
SouthState Bank
04.2021 - 03.2022
High School Diploma -
Maynard High School