Brandy “Laken” Loback

Host

• Formally recognized as one of the top lead hosts and scheduled for majority of peak sale days
• Trained new hosts who are now being promoted to management positions
• Flip tables within 30 seconds to increase through put numbers and maintain a clean and organized dining area
• Upsell items during guest interactions to help servers increase sales
• Would pivot focus to help servers and bartenders when needed
• Engage and develop quick relationships with guests to set the tone for a relaxed, memorable evening

Server

• Kept up-to-date inventory about new menu items and drinks to proactively upsell
• Provide food and drink suggestions based on diner interest to increase sales
• Developed fun and humorous relationships with guests to keep the environment welcoming and a smile on their face. This provided a memorable experience they want to come back too
• Remembered guests and personal details they’ve shared to ask about on their next visit, this increased satisfaction rates significantly and brought repeat business
• Checked in on guests without being interruptive and provided refills without being prompted, which allowed the guest to fully relax and enjoy their evening
• Assisted in managing dining areas to maintain a clean and organized environment

Grill Cook

• Prepared food items according to standardized recipes with repeat accuracy
• Maintained optimal cooking temperatures ensuring food safety in every bowl
• Collaborated with staff to ensure consistent food item availability and minimize waste
• Helped maintain a positive attitude within the staff to not only improve their day but also flow back to the guests, increasing overall satisfaction with each day