Dedicated professional, successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history of achieving and exceeding expectations. Consistently seeking new ways to apply my skills, and grow my knowledge base. Adept at working within a team to achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ACCOUNT MANAGER
Wellgistics Pharmaceuticals
Tampa, FL
11.2023 - 02.2024
Developed and maintained relationships with clients, ensuring their needs were met and fostering customer loyalty
Managed a portfolio of accounts, overseeing the end-to-end sales process, order fulfillment, and addressing customer inquiries.
Drafted proposals outlining services, costs, and benefits for prospective customers.
Ensured compliance with industry regulations when dealing with clients.
Collaborated with cross-functional teams including logistics and finance, to optimize order processing.
Acted as main point of contact in matters relating to client concerns and needs.
Kept accurate records pertaining to inventory and account notes, documenting any updates or renewals.
Assisted in developing pricing models based on competitor analysis.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Negotiated contracts and closed agreements to maximize profits.
Estimator
LeafFilter North Inc.
St. Petersburg, FL
10.2021 - 10.2023
Oversaw large residential construction projects
Formulated estimates and budgets ranging from $200 to $25,000
Managed over $900,000 worth of company materials over the course of over 600 projects
Formulated proposals and processed work orders by analyzing and calculating field measurements, survey plans and plot plans
Regularly visited project sites to ensure that the installation team was punctual and overall client satisfaction
Acted as the main point of contact between supervisors, clients, and contractors. Always in an attempt to keep communication and teamwork constructive
Flexibility and adaptability were crucial in the fast-paced, constantly changing work environment, which often dictated a dynamic work schedule
Developed and maintained a comprehensive understanding of products, services, and those of our competitors.
Followed-up with clients after installations to assess quality service and customer satisfaction.
Education
Bachelor of Science - Concentration in Biology
University of South Florida
Tampa, FL
12.2023
Skills
Self-Starter
Strong Communication
Exceptional Time Management
Accountability
Detail-oriented
Time management
Leadership skills
Product knowledge
Teamwork
Computer skills
Problem-solving
Customer Service
Accomplishments
Bright Futures Medallion Scholar
USF History of Achievement Award
Certification
CAPM
Timeline
ACCOUNT MANAGER
Wellgistics Pharmaceuticals
11.2023 - 02.2024
Estimator
LeafFilter North Inc.
10.2021 - 10.2023
Bachelor of Science - Concentration in Biology
University of South Florida
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