Brannoc Heslin
Beaverton,OR
Summary
Professional with strong background in customer service and hospitality, prepared to excel in role. Proven ability to handle high-pressure situations and adapt to changing needs. Strong focus on teamwork, conflict resolution, and delivering exceptional results. Reliable, adaptable, and skilled in communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Player Services Representative
The Reserve Vineyards And Golf Club
05.2023 - Current
- Collaborated with team members to maintain a clean, organized, and inviting gaming environment for all guests.
- Enhanced customer experience by providing exceptional assistance and support during their gaming sessions.
- Streamlined processes for faster transactions, reducing wait times for guests at the Player Services desk.
- Ensured player satisfaction by addressing concerns and resolving issues in a timely manner.
- Developed strong rapport with regular customers, fostering loyalty and repeat visits.
File Digitizer
Cornforth Consultants
05.2023 - Current
- Streamlined workflow for efficient digitization processes, implementing regular quality checks.
- Ensured data integrity by conducting thorough quality assurance checks before finalizing digital files for delivery to clients.
- Collaborated with team members to achieve project deadlines and maintain high-quality outputs.
- Enhanced digitization accuracy by meticulously reviewing and correcting raw data inputs.
Sales Associate
Dicks Sporing Goods
07.2021 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Event Staff Member
The Reserve Vineyards And Golf Club
05.2021 - 08.2023
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Enhanced event attendee experience by providing excellent customer service and addressing any concerns.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Responded to inquiries from attendees and addressed any issues or complaints.
Education
Bachelor of Science - Kinesiology With A Focus in Nursing
Oregon State University
Corvallis, OR06-2027
High School Diploma -
Mountainside High School
Beaverton, OR06-2023
Timeline
Player Services Representative
The Reserve Vineyards And Golf Club
05.2023 - Current
File Digitizer
Cornforth Consultants
05.2023 - Current
Sales Associate
Dicks Sporing Goods
07.2021 - 08.2023
Event Staff Member
The Reserve Vineyards And Golf Club
05.2021 - 08.2023
Bachelor of Science - Kinesiology With A Focus in Nursing
Oregon State University
High School Diploma -
Mountainside High School
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