Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline

BRANSON TONEY

League City,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certificate

Work History

Lead Supervisor

Coach
Cypress, TX
12.2023 - Current
  • coordinate daily tasks and activities within a team. They ensure smooth workflow, adherence to policies, and efficient communication between team members and upper management
  • set performance goals and deadlines aligned with the company’s vision. Clear communication of these goals to subordinates is essential.
  • monitor employee productivity, providing constructive feedback and coaching to enhance performance.
  • Conducted regular team meetings to discuss goals, objectives, and strategies for success.
  • Utilized problem solving techniques to resolve customer complaints quickly and effectively.
  • Developed and maintained relationships with existing customers to ensure repeat business.
  • Performed daily opening and closing procedures such as counting money in drawers or setting alarms.
  • Updated pricing to reflect permanent changes and temporary sales drops.

Stocking 2 Manager

Walmart Supercenter
Friendswood, TX
08.2021 - 08.2023
  • Operating as manager on duty; prioritizing and delegating daily workloads; monitoring and communicating team staffing needs; ensuring area processes are executed effectively; setting clear expectations; communicating goals; maintaining open dialogue with team associates; providing consistent follow up to verify workload completion; ensuring compliance with company policies and procedures; and participating in hiring, promotion, coaching, training, and evaluation of associates
  • Maintains area merchandise presentation and inventory accuracy by leading and guiding teams in receiving, stocking, and rotating merchandise; removing damaged or out-of-date goods; setting up, cleaning, and organizing product displays; zoning sales area; signing and pricing merchandise appropriately; binning and picking merchandise; preparing, handling, packaging, labeling, and storing food to meet safety and compliance guidelines; operating and sanitizing food-related equipment; completing bin audits; working inventory exceptions; correcting shelf capacities; securing fragile and high-shrink merchandise; following proper procedures for handling and disposing of hazardous materials; and following opening and closing procedures in area of responsibility.

Realtor

Coldwell Banker Realty
02.2021 - 12.2021
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Advised and informed prospective clients on current market activities and conditions.
  • Compared recently sold area properties to determine competitive market prices.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.

Lead Sales Specialist/Appliances & Plumbing

Lowe's
05.2019 - 12.2020
  • Responsible for customers' experience with Lowe's
  • Plays a critical role in helping our customers selective right products, ensuring quotes are accurate, verifying correct price labels, and confirming that all customer needs are met
  • In addition, delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers
  • Must always remain vigilant and report any safety or security concerns around the entrance of the store.

Head Cashier

Lowe's
05.2018 - 05.2019
  • Manages all checkout functions by processing sales transactions and refunds, monitoring cash drawer amounts, and maintaining checkout area
  • Also oversees coverage of registers and store supply usage,performs opening and closing procedures, and provides excellent customer service by assisting customers and addressing issues.

Cash Office Clerk

Lowe's
08.2017 - 05.2018
  • Responsible for handling cash throughout the store
  • Counting, Depositing, Preparing, and Ordering
  • Money for the store
  • Making sure all registrars are balanced and correct
  • Indexations if registries are not.

Customer Service Associate/Cashier

Lowe's
02.2017 - 08.2017
  • Responsible for responding to customer inquiries, providing support throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans, processing sales and returns using a cash register, and addressing customer complaints.

Education

High School Diploma - Business Administration

Friendswood High School
2015

Some College (No Degree) - Business Administration

Langston University

Skills

  • Customer service-oriented
  • Excellent communication skills
  • Reliable and punctual
  • Competitive
  • Self-motivated
  • Strong knowledge of computers
  • Adaptable learner
  • Leadership abilities
  • Excellent research skills
  • Professional and mature
  • Dedicated team player

Accomplishments

  • Supervised team of 50 or more staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.

Certification

  • Texas Real Estate License
  • CNP - Certified Notary Public

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Lead Supervisor - Coach
12.2023 - Current
Stocking 2 Manager - Walmart Supercenter
08.2021 - 08.2023
Realtor - Coldwell Banker Realty
02.2021 - 12.2021
Lead Sales Specialist/Appliances & Plumbing - Lowe's
05.2019 - 12.2020
Head Cashier - Lowe's
05.2018 - 05.2019
Cash Office Clerk - Lowe's
08.2017 - 05.2018
Customer Service Associate/Cashier - Lowe's
02.2017 - 08.2017
Friendswood High School - High School Diploma, Business Administration
Langston University - Some College (No Degree), Business Administration

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BRANSON TONEY