Brant Miranda
Fort Wayne,IN
Summary
Results-driven IT professional with a proven track record in troubleshooting and customer service. Successfully managed high-priority tickets, enhancing employee satisfaction through swift resolutions. Adept in Project management and documentation, ensuring seamless knowledge transfer and project success while fostering positive relationships with colleagues.
Overview
6
6
years of professional experience
Work History
Support Specialist II
The Gorman-Rupp Company
05.2023 - Current
- Maintained detailed documentation of support interactions.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while also upholding a friendly relationship with employees.
- Improved employee satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Completed projects involving the deployment of equipment and installation of software.
- Managed an active directory environment.
- Assisted in the organization of server file structures.
IT Intern
Fill-Rite Company
05.2022 - 05.2023
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks on time or ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Developed comprehensive documentation for internal use, simplifying knowledge transfer among team members.
Co-Op Intern
Honda Transmissions MFG
06.2019 - 08.2019
- Managed multiple tasks simultaneously, ensuring timely completion of all assigned responsibilities within deadlines.
- Completed project based tasks to improve the safety and efficiency of work flow.
Education
Bachelor of Science - Computer Science
Indiana Institute of Technology
Fort Wayne, IN05-2023
High School Diploma -
Bellefontaine High School
Bellefontaine, OH05-2019
Skills
- Customer Service
- Remote Support
- Troubleshooting
- Active Directory Management
- Equipment Deployment
- Ticket Management
- Helpdesk Operations
- Documentation and Reporting
- Problem-solving
Timeline
Support Specialist II
The Gorman-Rupp Company
05.2023 - Current
IT Intern
Fill-Rite Company
05.2022 - 05.2023
Co-Op Intern
Honda Transmissions MFG
06.2019 - 08.2019
Bachelor of Science - Computer Science
Indiana Institute of Technology
High School Diploma -
Bellefontaine High School