Brantley Goheen
Lacey,WA
Summary
Hard working and energetic worker and top-rated sales associate with more than 2 years leading dynamic sales teams in fast-paced markets. Motivated sales and technical support professional with 8+ years of experience. Goal-oriented, energetic, and talented at motivating players.
Overview
13
13
years of professional experience
Work History
Genius
Apple
Tacoma, Washington
08.2019 - Current
- Recognized by management for providing exceptional customer service.
- Provided hardware and software solutions for iPad, iPhone, iPod, and Apple Watch, and Mac.
- Apple certification for iOS and macOS.
- Apple certification for hardware repairs for iPhone and Mac.
Technical Expert
Apple
Tacoma, Washington
01.2018 - 08.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Apple certification for iOS.
- Apple certification for hardware repairs for iPhone.
Technical Specialist
Apple
Tacoma, Washington
09.2017 - 01.2018
- Troubleshot malfunctions and diagnosed issues for all equipment and components.
- Provided hardware and software solutions for iPad, iPhone, iPod, and Apple Watch.
- Recognized by management for providing exceptional customer service.
Appliance Supervisor
Best Buy
Federal Way, Washington
11.2016 - 06.2017
- I took over a good Appliance department and made it a great Appliance department.
- Year over year growth of 25% while I was the Supervisor of that department.
Home Theater Lead
Best Buy
Federal Way, Washington
01.2016 - 11.2016
- I ran the Home Theater department for almost a full year.
- During that year, it was the number 1 department within the store at 108% to budget, with year over year growth.
Lifestyles Lead
Best Buy
Federal Way, Washington
05.2015 - 01.2016
- I ran the Lifestyles department.
- It was a new department that was created to oversee Digital Cameras, Gaming, and Car Electronics.
Inventory Specialist
Best Buy
Federal Way, Washington
07.2013 - 05.2015
- I worked the truck, ad signage, merchandising, and asset protection.
Education
University of North Carolina at Greensboro
Greensboro, North Carolina01.2009
High School Diploma - undefined
North Rowan High School
Spencer, North Carolina06.2007
Skills
- Technical Troubleshooting
- Customer Service
- Apple Certified
- Sales
- Leadership and Teamwork
- Diagnosis & Repair
- Dependable and reliable
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Friendly, positive attitude
Websites
Interests
I love playing video games, watching movies, and playing sports I'm a lifelong fan of the Dallas Cowboys and pizza is my favorite food! I try to push myself to learn something new everyday!
Timeline
Genius
Apple
08.2019 - Current
Technical Expert
Apple
01.2018 - 08.2019
Technical Specialist
Apple
09.2017 - 01.2018
Appliance Supervisor
Best Buy
11.2016 - 06.2017
Home Theater Lead
Best Buy
01.2016 - 11.2016
Lifestyles Lead
Best Buy
05.2015 - 01.2016
Inventory Specialist
Best Buy
07.2013 - 05.2015
High School Diploma - undefined
North Rowan High School
University of North Carolina at Greensboro