Brantley Goheen
Summary
Dynamic technical expert with a proven track record at Apple, delivering exceptional customer service and innovative hardware solutions. Recognized for leadership in troubleshooting and diagnosis, I excel in fostering teamwork and achieving significant growth in sales. Apple certified, I bring a friendly attitude and meticulous attention to detail to every challenge.
Overview
13
13
years of professional experience
Work History
Genius
Apple
08.2019 - 03.2026
- Recognized by management for providing exceptional customer service.
- Provided hardware and software solutions for iPad, iPhone, iPod, and Apple Watch, and Mac.
- Apple certification for iOS and macOS.
- Apple certification for hardware repairs for iPhone and Mac.
- Assisted staff with complex technical support issues, resulting in prompt resolution.
- Provided technical support and training to clients and team members.
- Provided technical support in root cause failure analysis for significant production issues and investigations.
Technical Expert
Apple
01.2018 - 08.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Apple certification for iOS.
- Apple certification for hardware repairs for iPhone.
Technical Specialist
Apple
09.2017 - 01.2018
- Troubleshot malfunctions and diagnosed issues for all equipment and components.
- Provided hardware and software solutions for iPad, iPhone, iPod, and Apple Watch.
- Recognized by management for providing exceptional customer service.
Appliance Supervisor
Best Buy
11.2016 - 06.2017
- I took over a good Appliance department and made it a great Appliance department.
- Year over year growth of 25% while I was the Supervisor of that department.
Home Theater Lead
Best Buy
01.2016 - 11.2016
- I ran the Home Theater department for almost a full year.
- During that year, it was the number 1 department within the store at 108% to budget, with year over year growth.
Lifestyles Lead
Best Buy
05.2015 - 01.2016
- I ran the Lifestyles department.
- It was a new department that was created to oversee Digital Cameras, Gaming, and Car Electronics.
Inventory Specialist
Best Buy
07.2013 - 05.2015
- I worked the truck, ad signage, merchandising, and asset protection.
Education
University of North Carolina at Greensboro
High School Diploma -
North Rowan High School
Skills
- Technical Troubleshooting
- Customer Service
- Apple Certified
- Sales
- Leadership and Teamwork
- Diagnosis & Repair
- Dependable and reliable
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Friendly, positive attitude
Websites
Hobbies and Interests
I love playing video games, watching movies, and playing sports. I'm a lifelong fan of the Dallas Cowboys and pizza is my favorite food! I try to push myself to learn something new everyday!
References
- Nick Karabias, 206-794-1621, Apple
- Karen Jones, 704-633-5636, Rowan County Youth Services Bureau
- Tyrell Henley, 253-495-7576, Apple
- Chiharu Lind, 253-391-8105, Clover Park Technical College
Timeline
Genius
Apple
08.2019 - 03.2026
Technical Expert
Apple
01.2018 - 08.2019
Technical Specialist
Apple
09.2017 - 01.2018
Appliance Supervisor
Best Buy
11.2016 - 06.2017
Home Theater Lead
Best Buy
01.2016 - 11.2016
Lifestyles Lead
Best Buy
05.2015 - 01.2016
Inventory Specialist
Best Buy
07.2013 - 05.2015
University of North Carolina at Greensboro
High School Diploma -
North Rowan High School