Braxton Ferguson
Summary
Customer-focused, steady under pressure, and grounded in real travel experience. I'm known for staying calm, clear, and genuinely supportive in fast-changing situations, with a natural ability to make people feel comfortable and taken care of. I'm ready to bring practical travel knowledge, strong communication, and dependable teamwork to a flight attendant role centered on safety, kindness, and an exceptional passenger experience.
Overview
4
4
years of professional experience
Work History
Travel Consultant
AAA East Central
02.2025 - Current
- Developed customized travel itineraries based on client preferences and budget considerations.
- Researched and booked accommodations, transportation, and activities for diverse travel plans.
- Provided expert advice on destinations, travel regulations, and local customs to enhance client experiences.
- Coordinated communication between clients and vendors to ensure seamless travel arrangements.
- Built strong relationships with clients through exceptional communication and personalized service.
Surveillance Agent
Caesars Southern Indiana
04.2024 - 02.2025
- Developed detailed observation logs documenting irregularities, contributing to improved security measures.
- Coordinated with security personnel to respond effectively to critical incidents within the facility.
- Demonstrated strong attention to detail while reviewing video footage, identifying inconsistencies that may have been overlooked previously.
- Monitored live surveillance feeds to detect suspicious activities and potential security breaches.
Import Brokerage Agent
UPS
08.2023 - 04.2024
- Remain up to date on federal importing policies.
- Work with partnered government agencies, such as the FDA and the EPA.
- Quickly be able to properly classify commodities using a tariff book.
- Processed incoming international shipments, ensuring timely delivery, and accuracy in handling packages.
Personal Vacation Planner
Carnival Cruise Line
04.2022 - 08.2023
- Managed high-volume outbound calls and guided guests through bookings, questions, complaints, and service concerns with calm and professional communication.
- Managed booking processes using Carnival's reservation systems to ensure accuracy.
- Coordinated travel logistics, including accommodations, activities, and transportation arrangements.
Education
Bachelor of Science - Software Engineering
Western Governors University
High School Diploma - undefined
Logan County High School
05.2016
Skills
- Travel industry expertise
- Strong communication skills
- Exceptional customer service
- Advanced itinerary planning
- Flight arrangement
- Accommodations booking
- International reservations
- Airline policies
- Travel documentation
Languages
English
Native or Bilingual
French
Elementary
Timeline
Travel Consultant
AAA East Central
02.2025 - Current
Surveillance Agent
Caesars Southern Indiana
04.2024 - 02.2025
Import Brokerage Agent
UPS
08.2023 - 04.2024
Personal Vacation Planner
Carnival Cruise Line
04.2022 - 08.2023
High School Diploma - undefined
Logan County High School
Bachelor of Science - Software Engineering
Western Governors University