An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. I’m creative, resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. I come with high- energy and confidence with an infectious enthusiasm for technology.
Overview
10
10
years of professional experience
Work History
Carpet Technician
Hubert Steam Cleaning
02.2021 - Current
Utilized personal protective equipment to prevent exposure to fumes and hazardous substances.
Installed carpet and hardwood flooring in commercial and residential buildings.
Instructed customers, building managers, and custodians on flooring maintenance and care procedures.
Worked with speed, accuracy and safety to complete residential, commercial and institutional jobs.
Performed carpet cleaning and stain removal tasks using recommended products.
Removed existing flooring materials and prepared area for installation of new products.
Data Center Break Fix Technician
Apple
01.2020 - 01.2021
Work quickly to respond to incidents received by phone or ticket from 24x7 NOC
Troubleshoot hardware, software, and network failures in a highly advanced mission critical datacenter.
Test and repair server hardware electronic components
Isolate and resolve network connectivity issues in the data center fiber and copper infrastructure.
Installing/relocating/decommission of servers, storage systems, and switches.
User Acceptance Testing Coordinator
Wells Fargo
06.2019 - 12.2020
Test Data Creation Strategy and Planning – creating plans to define the policy data needed to execute test cases and how the policy data is created in the testing environments prior to beginning UAT execution.
Defect Management Strategy and Planning - create plans to define the communication and collaboration necessary between UAT staff, QA staff and IT staff.
Creating Time Travel Strategies - defining how to execute test cases when there is a need to move the clock to another point in the policy life cycle.
Downstream Testing Strategy and Planning - create plans to define how to test the various downstream systems.
Entered data, generated reports, and produced tracking documents.
Network Operations Center Technician
Global Linking Solutions
02.2016 - 06.2018
Implement, maintain, and repair routing, IP switching, firewalls, and remote access protocols.
Monitor automated and end user incident and outage reporting, troubleshoot, and resolve problems.
Provide direct customer support when required.
Diagnosed and resolved hardware, software and network problems and replaced defective components.
Create reports on up time, bandwidth usage, server utilization, and other key metrics.
Troubleshooting with end users and ISP’s to solve problems
Supported users both local and by phone with problem resolution and education.
Performed necessary maintenance to support network availability.
Material Associate/Distribution Center
Carolinas HealthCare System
02.2015 - 03.2016
Processes transactions accurately and timely as a result of the receiving of physical goods from suppliers, or returned goods from customer departments, stock replenishments or the filling of customer orders.
Receives, stores and issues supplies, including identification, counts and processes issued supply documents. Performs routine functions necessary in the issue of storage boxes and delivery of supplies, materials and similar related activities.
Executes transactions inside the management system and utilizes both PC and RF scanner technologies to process transactions accurately.
Supervises the receiving and distribution of equipment and supplies.
Reviews and verifies all documentation used throughout the process to ensure thoroughness and accuracy.
Produce Sales Floor Team Member
Target
09.2013 - 01.2015
Apply sales strategies to sale products.
Interacted with guests in friendly and knowledgeable way.
Coordinated efficient organization, palletizing and transportation of completed packages.
Stocked designated items on shelves, end caps and displays.
Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
Supervised and trained new staff in performing census.
Education
Associate of Science - Computer Information Cyber Network Security
ECPI University
Charlotte
06.2017
Certiication - CompTIA A+, CompTIA Security +
CompTIA
Charlotte, NC
2017
Certification - CompTIA Cloud Essentials
CompTIA
Charlotte, NC
2017
Certification - AWS Cloud Practitioner
Amazon
Charlotte, NC
2023
Certification - SysOps Admin
Amazon
Charlotte, NC
2024
Certification - Security
Amazon
Charlotte, NC
2024
Skills
Compliance Assessment
Incident Response
Cloud Security Infrastructures
Developing Security Plans
Defect & Vulnerability Management
Disaster Recovery Planning
Access Controls
Log Monitoring and Management
Risk Analysis
Cybersecurity best practices
Audit
Cloud Computing
Technology Support
Troubleshooting
Affiliations
SECURITY+ | A+ | AWS Cloud | Comptia
Timeline
Carpet Technician
Hubert Steam Cleaning
02.2021 - Current
Data Center Break Fix Technician
Apple
01.2020 - 01.2021
User Acceptance Testing Coordinator
Wells Fargo
06.2019 - 12.2020
Network Operations Center Technician
Global Linking Solutions
02.2016 - 06.2018
Material Associate/Distribution Center
Carolinas HealthCare System
02.2015 - 03.2016
Produce Sales Floor Team Member
Target
09.2013 - 01.2015
Associate of Science - Computer Information Cyber Network Security