Jairo Maradiaga
carpet and upholstery technician
Houston,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
4
4
years of professional experience
2
2
Certification
2
2
Languages
Work History
Carpet Technician
Clean As A Whistle Carpet & Upholstery Cleaning
06.2021 - Current
- Enhanced customer satisfaction by providing efficient and thorough carpet cleaning services.
- Reduced client complaints by consistently maintaining high-quality work standards in carpet care.
- Ensured timely completion of projects, effectively managing multiple tasks and deadlines.
- Increased repeat business with exceptional attention to detail and superior customer service skills.
- Performed advanced stain removal techniques for successful results in challenging situations.
- Maintained proper equipment functionality, performing regular maintenance checks and repairs as needed.
- Safeguarded client property while working, ensuring minimal disruptions during service appointments.
- Assisted team members with specialized carpet treatments, contributing to overall project success.
- Attained proficiency in various carpet cleaning methods, adapting to diverse job requirements effectively.
- Demonstrated strong problem-solving abilities when faced with unique or complex carpet issues.
- Educated customers on proper carpet maintenance techniques, promoting long-lasting results.
- Upheld strict safety protocols during all aspects of the job, minimizing risk for both employees and clients alike.
- Drove company-owned vehicles to residential and commercial project locations to complete carpet installations.
- Protected household items and surfaces from damage and dust with tape, cloth and other protective measures.
Package Handler
FedEx
11.2019 - 12.2020
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.
- Helped train new employees in safe practices and warehouse procedures.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
High School Diploma -
George Bush High School
Richmond, TX06.2018
Skills
- Room Measurements
- Customer Needs Assessment
- Industry Certification Knowledge
- Basic Mathematical Abilities
- Adaptability and Flexibility
- Carpet Cleaning Expertise
- Customer Service Excellence
- Chemical Handling Competence
- Teamwork and Collaboration
- Upholstery Cleaning Knowledge
- Odor Control Methods
- Customer Service
Certification
upholstery and fabric cleaning (IICR)
carpet cleaning (IICRC)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Carpet Technician
Clean As A Whistle Carpet & Upholstery Cleaning
06.2021 - Current
Package Handler
FedEx
11.2019 - 12.2020
High School Diploma -
George Bush High School
upholstery and fabric cleaning (IICR)
carpet cleaning (IICRC)
Similar Profiles
Levi GurleyLevi Gurley
Secretary/Assistant Manager in Training at Daisy Carpet & Upholstery CleaningSecretary/Assistant Manager in Training at Daisy Carpet & Upholstery Cleaning
Charles JettCharles Jett
Professional Carpet Cleaner at Supreme Carpet & Upholstery Cleaning ServiceProfessional Carpet Cleaner at Supreme Carpet & Upholstery Cleaning Service
Ryan HarperRyan Harper
Owner Operator at Squeaky Clean Carpet and Tile CleaningOwner Operator at Squeaky Clean Carpet and Tile Cleaning