Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline

Darren Riley

Brush,Colorado

Summary

Dynamic professional with extensive experience as a GM at Big O Tires, excelling in customer needs assessment and operational efficiency. Proven track record in leading teams, optimizing workflows, and adhering to safety protocols. Skilled in carpet stretching and upholstery cleaning, delivering exceptional service and driving business growth through strategic improvements.

Hardworking Carpet Technician with Two years in flooring industry. Completed carpet installations in residential and commercial buildings. Strong work ethic and excellent measurement and installation skills leading to quality results.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Carpet Technician

Graham Upholstery and Carpet Cleaning
08.2023 - Current
  • Performed carpet cleaning and stain removal tasks using recommended products.
  • Removed existing flooring materials and prepared area for installation of new products.
  • Completed online project logs and [Type] to track project work status.
  • Reported emerging safety issues to [Type] management and helped to implement solutions using available resources.
  • Drove company-owned vehicles to residential and commercial project locations to complete carpet installations.

Supervisor/Crew Member

Arbys Resturant
04.2016 - 08.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.

GM/Lead Sales Associate

Big O Tires
03.2007 - 07.2010
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

GED -

Colorado Dept OF Education, Denver, CO
02-2022

Skills

  • Room measurements
  • Padding installation
  • Safety protocol adherence
  • Edge joining
  • Surface preparation
  • Upholstery cleaning
  • Chemical handling
  • Carpet stretching
  • Customer needs assessment
  • Repair work
  • Customer service

Accomplishments

  • Supervised team of Nine staff members.

Certification

  • Certified Asbestos Abatement Worker, CDPHE - Issued 9/27/2024 EXP 9/29/2025 CERT NUM 29256
  • Certified Water Damage Restoration, IICRC - EXP 07/31/2026 Resister Num 70177318

Timeline

Carpet Technician - Graham Upholstery and Carpet Cleaning
08.2023 - Current
Supervisor/Crew Member - Arbys Resturant
04.2016 - 08.2021
GM/Lead Sales Associate - Big O Tires
03.2007 - 07.2010
Colorado Dept OF Education - GED,