Braxton Odle
Mishawaka,IN
Summary
Proven track record in enhancing customer satisfaction and streamlining service estimates at Michiana Auto Pros. Excelled in sales transactions and maintaining professionalism under pressure, leading to significant repeat business. Demonstrated strong organization and customer service expertise, adept at communicating with clients and by distributing jobs among technicians. Passionate about solving problems through an in-depth understanding of the service department and customers' expectations.
Overview
5
5
years of professional experience
Work History
Service Writer
Michiana Auto Pros
03.2024 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
Nanny
Elkhart Xtreme Hydrographics
08.2022 - 03.2024
- Prepared meals and snacks for children.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Cashier
Martin's Supermarket
07.2019 - 01.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Associate of Science - Professional Communications
Ivy Tech Community College of Indiana
South Bend07.2024
Skills
- Sales Transactions
- Schedule Coordination
- Order Preparation
- Effective writing
- Strong Organization
- Processing warranties
- Communicating with clients
- Appointment Scheduling
- Professional telephone demeanor
- Calm and Professional Under Pressure
- Cost Estimates
- Customer service expertise
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hours4-day work weekWork from home optionStock Options / Equity / Profit SharingTimeline
Service Writer
Michiana Auto Pros
03.2024 - Current
Nanny
Elkhart Xtreme Hydrographics
08.2022 - 03.2024
Cashier
Martin's Supermarket
07.2019 - 01.2022
Associate of Science - Professional Communications
Ivy Tech Community College of Indiana
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