Brayan A. Cortes
Ocoee,FL
Summary
Dynamic and results-oriented professional with a proven track record at SUBWAY® Restaurants, where I enhanced operational efficiency and customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
SUBWAY®Restaurants
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Ramp Agent
Quantum Aviation Solutions
10.2024 - 01.2025
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
- Checked cargo and baggage for security to meet TSA regulations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
Cook
Azteca D'Oro Mexican Restaurant
05.2022 - 07.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
High School Diploma -
Ocoee High School
1925 Ocoee Crown Point Pkwy, Ocoee, FL 3476105-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff training and development
- Conflict resolution
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Ramp Agent
Quantum Aviation Solutions
10.2024 - 01.2025
Assistant Manager
SUBWAY®Restaurants
07.2022 - Current
Cook
Azteca D'Oro Mexican Restaurant
05.2022 - 07.2022
High School Diploma -
Ocoee High School
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