Brayan Olais
Riverside,United States
Summary
Dedicated. Motivated. Eager Ready to show the skills that I have gained to thrive in a professional work environment and pick up new ones along the way. With experience in an office work environment and retail setting I can engage and connect with people in a pleasant yet professional manner. I'm a Policy and compliance oriented worker who likes to make sure work is done correctly
Overview
8
8
years of professional experience
Work History
Assistant Manager
Regional Finance
1325 Spruce St, STE 300 Riverside CA 92509
09.2022 - Current
- Process credit loan applications and use product knowledge to present loan solutions to current and potential customers.
- Managed multiple task i.e incoming calls, emails, and give coworker assistance within a fast but orderly manner
- Maintain office cash with accuracy and proper security.
- Trains and develops employees with regard to current and new branch operations, company policies, procedures, and laws governing the consumer finance business.
- Provide exceptional service to all customers.
- Minimize delinquent debt through calling customers and collecting on past-due accounts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
Team Lead
Target
10.2017 - 06.2022
- Deliver Exceptional Customer Service to guests
- Managed daily operations, including scheduling, assignments, and performance evaluations, to ensure team efficiency and goal attainment.
- Acted as a liaison between upper management and team members to convey goals, expectations, and feedback effectively.
- Address and resolve escalated bill disputes from consumers
Education
Bachelors Degree - Political Science
University of California, Santa Cruz
Santa Cruz, CA06-2022
Associates Degree - Political Science (ADT)
Riverside City College
Riverside, CA10.2020
Associate of Arts - Communications
Riverside City College
Riverside, CA10.2022
Skills
- Excellent written and verbal communication skills
- Proven ability to multi-task
- Knowledge of how to use Excel and Outlook
- Methods and techniques of research, and statistical analysis
- Able to effectively work individually and with groups
- Compliance
- Negotiation
- Staff training and development
Languages
English - Expert
Spanish - Proficient
Interests
Explore new foods
Hobbies and Interests
Watching Movies, Reading, Spending time with Family, Hiking
Timeline
Assistant Manager
Regional Finance
09.2022 - Current
Team Lead
Target
10.2017 - 06.2022
Associate of Arts - Communications
Riverside City College
Bachelors Degree - Political Science
University of California, Santa Cruz
Associates Degree - Political Science (ADT)
Riverside City College